Bookings and NHS Coordinator-37.5 hours Norwich, England
Job description
Duties and responsibilities
- To receive all inpatient bookings from Consultants and secretaries.
- To register patients onto SAP if required.
- To accurately enter and process bookings into SAP & Outlook calendar.
- Confirm admission details and post admission letters to patients.
- Liaise with Insurance Companies for pre-authorisation and pre-verify.
- Arrange anaesthetic cover for General anaesthetic surgeries.
- Liaise with other departments within the hospital regarding admissions.
- To follow Spire policy for point of service billing by carrying over credit card details where appropriate from Outpatient visit.
- To review Outpatient clinics on a daily basis checking for DNA patients and rebooking where appropriate.
- Liaise with Theatre team on a daily basis.
- To adhere to the Hospital Health & Safety policy and any other relevant policies
- To carry out any other duties that may reasonably fall within the general nature and level of responsibility.
- To ensure all charging is collated & entered onto SAP including the pre-admission clinics, consultant out-patient clinics, SAL clinics.
- Have a basic knowledge of impairment and procedure codes and seek advice on medical issues if necessary.
- To communicate with other providers in the contract with regards to status of patient.
- To liaise with patients and send out relevant information, dealing with patient non-clinical enquiries where possible
- To be responsible for booking initial consultations for preferred list of consultants with specific criteria according to availability and time
- To book pre-assessment clinics on SAP system as necessary
- Preparation of all out-patient clinics, ensuring all notes delivered to clinics
. Who we're looking for
- Excellent written and verbal English.
- Computer literate with a good working knowledge of Word, Excel, and Outlook.
- Previous experience in administration.
- Strong interpersonal skills, with the ability to communicate effectively at all levels.
- Good organisational skills, the ability to manage time well and prioritise workload and meet deadlines.
- Attention to detail in presentation and recording of data.
- Willingness to increase knowledge and ability through appropriate training.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Please see the attached benefits leaflet for more information.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.
Who are we? - A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.
