Bookings Administrator Bedford, England
Job description
Are you naturally organised with the ability to maintain accuracy in a fast paced environment?
Is having variety in your role something that is important to you where no 2 days feel the same?
Are you able to juggle multiple tasks and effectively prioritise your workload?
If so, the role of Business Administrator at The Right Property Group could be just what you're looking for! You'll be part of a small growing team that are equally comfortable working as part of a team as using your own initiative. You'll have to bring excellent organisation and communication skills on a daily in a fast moving environment. In supporting a multi-disciplinary team with administration you'll need to perform well under pressure, have strong attention to detail and work in an orderly manner in everything you do.
The Right Property Group provide short stay accommodation services nationwide and due to the rapid expansion we are expanding our team. As the business grows our values continue to be at the heart of everything we do. You should be able to demonstrate that you put people first, focus on relationships and do the right thing - if you do we'll be a good fit for you. People that excel with us hold themselves accountable with high standards, help the business to innovate and are excited by new challenges.
The Business Administrator role offers remote working flexibility in addition to attending the office in Bedford one day per work. Hours will be Monday – Friday on a 9.00 am to 5.00pm (37.5 hours per week) along with a rota schedule for working a weekend and evening with an annual salary up to £24,000 per annum.
As the administrator you will be responsible for providing a broad spectrum of administration tasks to ensure the efficient running of the bookings department.
Responsibilities of the role:
- Ensure that all Terms & Conditions are received and logged accordingly
- Create/ distribute and organise house-keeping schedules
- Deal with customer enquiries
- Assist with the purchasing of furniture/materials for new properties
- Liaise with and assist other team members as required
- Processing both purchase and sales invoices
- Scheduling of house-keeping and working closely with the teams
- Any other duties and responsibilities as may be reasonably requested
Communication:
Maintain and develop meaningful communications and working relationships and act as primary point of contact for customers and their representatives, receiving feedback and providing a clear customer focus.
Skills/Knowledge
- Ability to remain organised and productive in a busy working environment
- Ability to communicate and interact with customers and colleagues
- Demonstrate adaptability in meeting customer needs
- Ability to deal with conflicting priorities and remain calm under pressure
- Professional telephone manner with a friendly and empathetic approach to dealing with customers
- Able to work effectively as part of a team
Experience/Qualifications
- Experience of telephone based customer focused service delivery.
- Experience of working in an organised and effective manner and maintaining high standards during busy periods.
- No experience of the Property or hospitality industry necessary, although experience of a similar role would be beneficial.
Job Types: Full-time, Permanent
Job Type: Full-time
Salary: £22,000.00-£27,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bedford, MK41 7PU: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Bedford, MK41 7PU
