Booking & Scheduling Assistant Rochdale, England
Job description
Job overview
With demand on our services at an all time high the role our department provides has never been more critical.
Main duties of the job
As a Booking clerk your main duties will cover;
- Receiving and processing patient referrals
- Booking and changing appointments for patients either via a phone call, a text message, or an email
- Answering and signposting general enquiries from patients calling our appointments line
To do this we need you to;
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committed
We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home
- A range of Monday to Friday, daytime, evenings, or weekend hours to suit you
- Career development opportunities
Working for our organisation
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
Essential criteria
- Numeracy and literacy qualifications (at least A-C)
- Computer skills including Microsoft Office
Desirable criteria
- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification
Experience
Essential criteria
- Working within a confidential environment
- Excellent customer service
- Able to demonstrate the Trust Values
- Effective communicator
- Customer Service Skills
- Enthusiasm, confidence, and commitment
Desirable criteria
- Patient administration background
- Previous NHS experience
- Previous Administration Experience
- Previous customer service experience
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Follow us on twitter to connect with our team and keep up to date with the latest job news across the NCA: @NCAlliance_Jobs
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