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Job description

Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday.

You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to supporting our patients and improving their experience. Full training of in house systems will be given

Previous NHS experience in a similar role is desirable but anyone with previous clerical and customer service experience is encouraged to apply!

• Communicating with our patients and Service users.
• Answering telephones and email enquiries.
• Contacting patients by telephone or text messaging.
• Processing letters to patients.
• Face-to-face greeting of our visitors, including virtual consultations via various platforms.
• Checking and inputting of data to computer systems, keeping information up to date and accurate.
• Ensuring the security of our data and data flows.
• Responding to service developments including the use of new technologies.
• Preparing, collecting and delivering of Medical Records.
• Supporting Trust wide staff in the excellent delivery of outstanding service to our users and visitors.
• Responding to change and displaying and open and honest approach.

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to our brand new hospital. You’ll be part of the team supporting our organisation in a diverse and challenging role; a role which can make a significant difference to our patients, staff and the future direction of our services.

Our people demonstrate energy and commitment towards improving the care and experiences provided to our patients and the drive to be an ‘outstanding’ organisation.

It’s never been a better time to join us.

For further details, please refer to the attached job description and person specification, available to download at any time.