Booking Coordinator Durham, England
Job description
Booking Coordinator – Skoda, Belmont, Durham
We have an exciting opportunity for an individual to join our Service Bookings team. This role will be the initial contact for customers booking their vehicle service requirements. You will be part of a fantastic small team working in the heart of our busy Skoda dealership in Durham.
If you'd like to join a fantastic, family-run business with a friendly and fun working environment and you think you have the skills we need, apply today!
The Role:
This role is ideally suited to an individual with strong administrator and communication skills, with an outstanding customer focus. Responsible for taking car service bookings for Volkswagen, SEAT and SKODA customers, you’ll be able to demonstrate a track record of achieving KPI’s.
Main duties include:
· Liaising with front of house servicing, workshop and parts departments to complete orders
· Provide advice on the types of services available to each customer.
· Highlight and convert up-selling opportunities.
· Selling Pulman service plans.
· Demonstrate excellent communication skills and be able to work constructively with your colleagues.
· Inbound and outbound customer calls
· Ensure complete customer satisfaction and deliver a fantastic customer experience.
Relevant Experience Required:
· 1year experience in a customer service role
Pulman Perks:
At Pulman we like to say thank you to our fantastic employees by offering them competitive salaries and additional benefits:
· 25 days holiday allowance, rising with length of service
· Company pension scheme
· Employee benefit scheme
· Training and progression opportunities
About Pulman:
At Pulman we pride ourselves on delivering a fantastic customer experience every time. They are a top Volkswagen Group retailer representing Volkswagen, SEAT and SKODA, with sites across Durham, Sunderland & Cramlington. People are at the heart of their strategy, with over 250 employees they are truly one big Pulman family. Pulman want to match and exceed customers’ expectations whilst giving them a truly enjoyable experience that they will not find anywhere else.
This is a full time permanent role which offers varying shift patterns covering Monday to Sunday and attracts a fantastic basic salary with an OTE of £30,000
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Experience:
- customer service: 2 years (preferred)
Work Location: One location
