Booking Coordinator Manchester, England
Job description
Role summary
Full-time
Start date: ASAP
Salary: £21,255 per year
Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector.
With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.
What exactly do we do?
We provide face-to-face and remote (telephone and video) interpreting and translation services. By combining first-class technology solutions with our expert team, we help limited and non-English speakers to access essential services.
So, what does that mean? If a patient who doesn’t speak English needs to go to a hospital appointment in the UK, it’s essential that they are able to communicate with their healthcare professional – both so the doctor or nurse understands their health concern and so the patient understands the diagnosis/treatment. In this scenario, the hospital would get in touch with us and we would provide an interpreter who would bridge the gap and ensure that all communication is clear and understood. Our translation team would also be able to translate any written correspondence, so both doctor and patient can be confident they’re on the same page.
Why work for DA Languages?
- Lots of career progression opportunities in a fast growing business
- Flexible working post-training (4 days a week in office, 1 day at home)
- Generous holiday allowance
- Free breakfast, fresh fruit and tea & coffee provided daily
- Contributory pension scheme
- Exclusive access to PerkBox, a discount site that offers retail discounts for stores such as ASOS, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and more
- Social events and regular engagement activities, such as Christmas and summer parties, in-office events and competitions!
About the role
Due to expansion we are currently looking for Booking Coordinators/Customer Service Advisers to assist in continuing to expand an already successful booking team.
Reporting to the Bookings Team Leader, we require an able multitasker to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator and takes pride completing their work to a high standard.
Responsibilities
- Booking interpreters on to jobs
- Calling clients – showing great telephone etiquette and customer care
- Ensuring an interpreter is present for every booking
- Build rapport with clients and interpreters
- Prioritising tasks – showing organisation and flexibility
- Quickly and efficiently managing incoming and outgoing calls and emails
- Call centre experience is preferred but not mandatory.
Skills/Knowledge/Behaviours
- A-Level or equivalent (preferred)
- Customer service: 1 year (preferred)
