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allstar Business Solutions – ServicePoint Future Work Bookings

JOB PURPOSE KEY RESPONSIBILITIES Receiving telephone calls and emails from the extensive Allstar ServicePoint customer base to book vehicles in to the garage network. Following customer guidelines and using the 1link Service Network platform you will oversee the online Service Booking process including updating customers on the status of work bookings. Contact service centre regarding un-actioned bookings. Updating the service centre records, including the on boarding of new service centre accounts. Liaising with Swindon based Network Accounts Team. Making informed decisions about safety related items always adhering to Company policy and process. Consulting with the Maintenance Control to understand the vehicle warranty options that are available. Ensure that service centres invoice their transactions in a timely manner. Contacting external customers and service centres with any queries to ensure completion of jobs within agreed timescales/KPIs. All data management tasks should be carried out diligently and adhere to the agreed procedures. To communicate effectively with other departments in the business. To comply with company policies and procedures including those related to health & safety. You are responsible for ensuring that data updates to the various platforms are loaded correctly and within the agreed timescales. To receive inbound calls and emails from customers and assist them with any queries and difficulties they are experiencing. Handling customer complaints.

GENERAL DUTIES To comply with agreed procedures and ensure that all generated documentation is of the standard the business expects. You will want to work closely and effectively with your colleagues to assist them in performing their tasks. To carry out additional tasks as directed from time to time. Internal: Maintenance Controllers. Swindon Networks. Product Support Team. External: Existing customers

KNOWLEDGE & EXPERIENCE (Not essential): Experience working with and using 1Link Service network would be an advantage. Experience working in some capacity within the automotive maintenance sector. Knowledge and experience of service and repair schedules. Knowledge and experience of vehicle manufacturer warranties. Competent in Microsoft Office Excel and Word

PERSONAL CHARACTERISTICS REQUIRED Strong customer service skills. Excellent communication skills. Good creative thinker/creative problem solving skills. Manages well under pressure. Adaptable. Organised. Attention to detail skills. Team Player. Multi-tasking.

ADDITIONAL INFORMATION Working Week rota 37.5 hours, Monday to Friday 08:00 – 18:00. There may be a requirement in the future for this role to provide support to our customers on rota basis Saturday from 08.30-13.00.

LOCATION - Meriden (CV7)

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.