BOH/Kitchen Team Member Southampton, England
Job description
About us
Walnut Tree Farm is part of the largest Pub, Restaurant and Brewing companies in the Country. Being part of Greene King allows you access to discounted food and drink across the country and employee support and benefits. It also means that there is room to grow and development pathways available if you plan to develop your career.
JOB TITLE: Team Player REPORTS TO Duty Manager/ Kitchen Manager
ROLE PURPOSE:
Whether behind the bar, waiting on guests, in the kitchen the role of team player focuses on what is best for our Guest, by delivering the best Guest hospitality experience. They will do this by only accepting great quality at all times from them and their team, making sure they show a genuine interest in each and every individual guest and always deliver at the right pace with the right face. This role is kitchen based and there may be times that you interact with the guest.
Key Responsibilities and Duties
Best for our Guest:
Listen, engage, and deliver the best guest hospitality, all day, every day to every guest.
Hear guest feedback as every opportunity to help improve our business.
Process orders in an efficient and professional manner.
Always create a great first impression with a warm and friendly welcome.
Know our products and offers obsessively to give the guest the best choice to drive sales within the business.
Ensure service levels are at the right pace for the guest and the occasion.
Serve with accuracy to deliver great food and drink at all times, in accordance with specification guides.
Deal with complaints positively and always advise Duty Manager
Be proud of our pub and the brand in which we work
Best for Investor
Always be aware of present and future sales activities
Understand how to offer the guest great value for money and identify sales opportunities
Accurate cash handling and stock checks to be carried out
Complete any role associated administration in line with professional retail standards
Adhere to challenge 21/25 policy
Team
Able to build rapport with your team and guest
Complete all mandatory training and e-learning within set timescales
Work as one team as directed by your Duty Manager to ensure all requirements of the business are met, be flexible and adaptable to all roles within the business
Ensure all scheduled shifts are started promptly
Attend any 121 booked with your line manager and take responsibility for your own career development
Attend all team meetings
Ensure full adherence with your Terms and Conditions of employment and any weekly/periodic communications.
Give consideration at all times for the well being and safety of your team
Planning, Organisation and execution
Write things down rather than trying to remember from memory
Display personal time management e.g. Punctuality and flexibility for shifts offered
Able to prepare and organise work area for shift
Person Specification
Able to deliver great guest hospitality, all day, every day
Always go out of their way to anticipate guest needs and displays empathy with the guest
Ensure brand standards are met consistently
Displays empathy with Guests
Takes pride in their presentation and is aware of uniform expectations
Always open to receive feedback from other team players and members of the management team to foster a culture of continuous improvement
Able to work on own initiative and meet deadlines
Open and adaptable to change within the team
Aware of our competitors
Passionate about their performance and delivery
Sales driven and an understanding of why we make every penny count
Understands how important their role is to the investor
Recognises the importance of both sales and hospitality
Friendly and outgoing
Able to work as part of a team in a fast-paced environment
Confident in what they deliver
Job Types: Full-time, Part-time, Permanent
Salary: £8.00-£11.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
