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****Concentrix Recognized for Top CEO For Women and Diversity*******

Benefits of being a Customer Service Advisor

• Hourly rate between £9.18 - £9.50, additional uplift in salary for hours worked during premium times
• 40 Hours per week, Permanent contract
• Amazing discounts on Client TV/ Broadband / phone packages for employees
• Up to 30% off mobile phone packages for employees and Friends and Family
• Fantastic PureGym Discount
• Amazing regular incentive prizes for top performers
• You will receive Fortnightly Pay!!
• Career Development – we’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
• Benefits and discounts with local and national suppliers
• 28 days paid holiday per year
• Refer a friend incentive – Earn up to £200 per successful referral PLUS additional incentives monthly!!
• Free healthcare cover for you and your dependents with pension (after one year)

*****Career Development****

We’ll give you the support and access to top class training materials to help carve out your future career with Concentrix

Responsibilities of the Customer Service Advisor

• You’ll be helping customers who’re having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.
• It’s not always easy. Sometimes customers can be frustrated that they’ve lost connection or their bill’s more than expected. It’ll be your job to calm the customer and fix the problem
• Taking Inbound calls (approximately 20-40 a day)

• You will navigate through multiple systems whilst talking to the customer, so multitasking and computer literacy is key for this role

To be a successful customer service advisor:

It’s not about having lots of experience in a sales, customer service, or a contact centre: We are looking for individuals with a passion for customer service, if you’re great at building rapport and trust, showing empathy and resilience, and going out of your way for people then you could be the right person for this role

• Fully Flexible to work shifts between 7:45am - 9pm Between Monday to Friday and between 7:45am - 8pm, Saturday and Sunday. Shifts be fixed once training and graduation period completed.

• Great communication and interpersonal skills - both verbal and written
• Attentive to customers’ needs
• PC literate and the ability to use multiple systems

• Thrive on being part of a team, whilst also working on your own initiative as required

• Quiet Workspace at home with the ability to be able to connect to the internet hub with an ethernet cable (ethernet cable provided)

• Home Broadband
• Up to date smart phone - IOS 13 or above / Android 8 or above.

What are you waiting for? We can’t wait to meet you! Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether they have dependents and women returning to the workforce

#VERTICAL1TELCO

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