BI/Data Analyst Newcastle upon Tyne, England
Job description
BI/Data Analyst
Summary
The Green Energy Advice Bureau is one of the UK’s leading Energy Consultancies and, since 2015, has gradually been growing and building a solid reputation within the energy market. The future of our growth lies within our data. We need another BI/Data Analyst to join us on the next phase of our journey, which entails true business intelligence, Robotic Process Automation and smart automation, all whilst providing day-to-day reporting, data quality control and insights.
What we expect from you
- You’re a data geek – you love cleaning it, sourcing it, modelling it, creating it, everything it!
- You know how to gather detailed requirements for any Operational reporting needed throughout the business
- You have experience producing and maintaining a standard set of Operational reporting to track key KPIs and flag areas that need more investigation
- You’re able to provide analysis and insights for senior management on both an ad hoc and scheduled basis in a way that makes sense to them
- You can dig into a CRM and work with a marketing team to identify audience information for key communications
- You know that every report needs to provide a benefit and that they are understood and documented
- You’re happy to work with front-end call centre teams to identify reporting and data that can build efficiency throughout the business
- You understand that priorities are different and are used to basing this on customer and business benefits
- When you close your eyes, you can see the matrix – or at least you understand database structures and how to pull out accurate and insightful data
- You love documenting and continuously improving the customer journey, knowing that this can improve staff productivity, customer experience and business results
- You can’t wait to develop a deep knowledge of the internal CRM system and operational processes – you know that what comes out is only as good as what goes in!
- You have experience in enhancing data and are always on the lookout for ways to improve data quality captured and held by the business
- You’ve worked with a Product Owner/Business Analyst and technical teams to deliver insight alongside all new IT delivery and process change
Who we’re looking for
- Trustworthy. You’ll be privy to confidential information and will be trusted to keep this to yourself
- Resilient. Things can change quickly, and sometimes a lot of effort can go into analysis that turns out to be fruitless. You accept this and are always ready to move on to the next thing
- Multi-tasker. You’ll constantly be moving from one task to another and thrive in a fast-paced and busy world
- Passionate. You’ll be passionate about understanding customer needs and delivering excellent outcomes
- Analytic Problem Solver. You can spot exceptions a mile away and believe every problem has a solution waiting for you to find
- Can Do/Will Do. You have a positive mindset and embrace the unknown whilst keeping the end goal in mind
- Continuous Improver. You believe that everything could be a little bit better and are constantly on the lookout for ways to automate, optimise and improve processes, data, and insights
- Learner. There are so many things to learn out there and you love picking up new skills and learning new ways of doing things
Desired Skillset
- Advanced Microsoft Office skills required, particularly Excel
- Proven experience in a MI or BI Analyst role
- Strong relational database understanding
- SQL knowledge, the ability to create your own queries and an interest in learning more
- A history of working with CRMs (or other relational databases) would be advantageous
- Excellent numeric skills and a passion for data analytics and visualisation
- Self-motivated with the ability and desire to consistently work towards tight deadlines and prioritise effectively based on business needs and benefits
- Effective communication, presentation and influencing skills
- Acute attention to detail
- Experience in supporting contact centres or sales teams would be a bonus
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Work Location: In person
