BI Data Analyst Houghton-le-Spring, England
Job description
Hungry for a challenge?
That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.
Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.
About this role:
The CS BI Analyst will be working for Just-Eat Takeaways’ Customer Services dedicated data team. The role’s main focus will be on the UK market where you will mainly be supporting our Workforce Planning and Operations teams. You will help these teams get data and insights on our core metrics, agent performance and key drivers behind customer contacts. You will also be responsible to maintain and enhance key management reporting. For the position, we are looking for an enthusiastic data analyst who is eager to learn, is organised and can work well with various stakeholders.
These are some of the key ingredients to the role:
Build, maintain and enhance core KPI dashboards
Do ad hoc data pulls, set up scheduled CSVs, build dashboards
Analyse performance and suggest improvements
Support teams to find root causes of service issues or main drivers of contacts
Partner with central data and product teams to capture all relevant data and align on definitions
What will you bring to the table?
Advanced SQL skills (Big Query, AWS)
Visualisation skills with Tableau (or similar), Google Sheets, Excel
Analytical skills
Attention to detail and accuracy
Self-motivated and organised
Collaborative and communicative
Manages to work well under pressure and can balance multiple priorities
Desired, but not essential:
Experience within Customer Services, Workforce Planning
Experience with telephony, chat and ticketing systems data
Experience with Airflow, Github and Jira
Experience in data analysis
Preferably some experience with Workforce planning or have experience within a call centre environment/customer service metrics
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
