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Our IT team don't accept the status quo, we think disruptively about Technology and how we can use it. We collaborate with the business to deliver that technology which supports our business ambition to be the leading omnichannel retailer. We strive to do the right thing, always, focusing on safe, secure and reliable operations, while seeking out quality technology for our customers and colleagues to support and drive our business goals. By focusing on the value, we're creating and ensuring our delivery choices suit the product and project ambitions, we challenge ourselves and thrive.

Service Operations

Resolving and managing incidents and service requests received from the business

Build an understanding of the business at a level of detail that enables the identification and resolution of critical issues

Supporting the user base with their own reports and providing technical assistance to users including updating the microsite and any other associated literature

Maintaining and governing reporting schedules and support these during UK office hours as well as at the weekend (in rotation with members of the BI team)

Having an interest in going beyond the obvious, delving into the source and the definition in order to explain complex processes / data

Educate and train users to use the BI Application environment and the data held within it to foster a self-sufficient and self-service environment

Understand how data is turned into information and knowledge and how that knowledge supports and enables key business processes

Working closely with users to help turn data into information and knowledge that can be used to make business decisions

Providing data that is accurate, consistent and reliable and ensure the information is easily available to users. This can involve updating data held within Business Intelligence databases

Working with users to determine priorities and understand key performance indicators (KPI). This includes working with business and development teams to design, develop and document dashboards, alerts and reports

Provide input in regular service review meetings to monitor supplier performance

Why New Look?

The amazing people, the love of fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals. You’ll also receive these amazing benefits, to name only a few:

Pension, Private Medical & Dental plans

40% Discount, 25% off privilege vouchers for family and friends to enjoy

Quarterly sample sales

Season ticket loans

Our colleagues balance their time between home and office – we believe this is the best way to maintain a flexible but collaborative and social way of working.