Betsy's Burgers Store Manager Stoke-on-Trent, England
Job description
We are looking for a passionate Store Manager who can lead, inspire and motivate your team to join our welcoming Betsy's Burgers Store! Our Store Managers are the heart and soul of our stores and keep spirits high; you are able to stay focussed on delivering excellent standards and great products all whilst keeping an eye on your targets.
What to expect
Managing one of our stores, you’ll lead a team of store partners, improving performance and ensuring the highest levels of customer satisfaction and product quality. You’ll be fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability.
You’ll stay up to date with relevant health and safety, compliance, audit and security policies and adhere to subsequent health and safety and employment laws.
Food handling, food hygiene and food safety are an important part of our business. Therefore, you must have a good working knowledge of Food Safety and Food Hygiene as well as Health and Safety regulations and will ensure the store is compliant at all times.
During busy periods, you keep a calm composure and are able to direct both kitchen and front-of-house, ensuring a seamless service from ordering to table. You are passionate about providing the best customer service and have an excellent command of English, enabling you to communicate with guests and staff tactfully and courteously. You are able to resolve guest issues quickly and competently. You have the ability to use your own initiative to problem-solve, plan and prioritise as well as having a proactive attitude.
As well as recruiting staff, you will train, lead and motivate them. You are confident in managing the performance of staff including lateness, absences, attitude, performance and any other issues that may arise. A natural leader, you will consistently aim to get the best from both the store and your team.
You will be in charge of all aspects of running the store and will be competent in using Microsoft Office and Outlook.
Flexibility is a must as hours may be long and evening, weekend and bank holiday working will be required. You may also need to travel to provide cover or training at our other sites and to attend meetings.
You will be also be responsible for:
· Maintaining stock levels and ordering stock
· Cashing up and reconciliation of the tills, maintaining the float and that there is adequate change for the trading period ahead
· Developing staff rotas and ensuring the store is staffed appropriately for the trading period
· Ensuring the store is fully compliant with all Hygiene, Health and Safety regulations
· The email inbox for the store. You will be replying to and resolving guest compliments, complaints and queries
· General upkeep and maintenance of the store
· Following the operational guidelines
· Maintaining the brand standard
· Any other task in the course of your duties.
In return you will receive ongoing support, training and development and the chance to earn a bonus dependant on the performance of your store. There is also scope for career progression and as the company grows so will the opportunities for advancement. Salary will be negotiable on experience.
Essential criteria:
· You must have the right to live and work in the UK
· Experience in a restaurant/retail (restaurant, bar, coffee shop) environment. However, training will be provided for the right applicant
· Level 3 Food Hygiene Certificate
· Able to use Microsoft Office and Outlook
A qualification in hospitality is not essential but would be an advantage.
If you feel you are the right person for this role, we would love to hear from you.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: £25,000.00 per year
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Stoke-on-Trent, ST1 1SA: reliably commute or plan to relocate before starting work (required)
Experience:
- Managerial: 2 years (required)
Work Location: One location
Reference ID: Betsy's Burgers Store Manager
