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Job description

Bereavement Payment Closures

At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

• Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
• Employee Networks – We have nine employee networks, open to all of our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our newest addition is the Minds Matter network, which focuses specifically on mental health and wellbeing.
• Online Resources – Our internal intranet page is much more than a news site, it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

The Role:

Payment Closures - Bereavement

£10.90 per hour

35 Hours Per Week

Monday to Friday
9am to 5pm

Office Based – Nationwide House
Swindon

12 Months Temporary Role

What you'll do:

As a vital member of the Payment Closures team, your daily duties will be as follows:

- Closing our members accounts once they have passed

- Large data entry responsibilities in which attention to detail is crucial

- Strong Telephony skills & Written Communication skills – particularly within sensitive situations

- Arranging for payments for funeral costs and other payments before account is closed

What you'll bring:

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major building society!

With a first-class training programme all you will need are first class customer service skills, be comfortable with different computer systems and enjoy a fast-paced environment, all whilst working as part of a great team.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you.

If you feel that this role is for you apply now!

Job Types: Full-time, Temporary contract

Salary: £10.90 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Swindon, SN3 1TA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Administrative: 1 year (required)
• Customer service: 1 year (required)

Work Location: One location

Application deadline: 27/02/2023
Reference ID: SCNBSSL201