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Bereavement Family Support Worker Job Description

Role: Bereavement Family Support Worker

Reports to: Senior Bereavement Service Support and Counsellor

Location: Across South West London, Surrey and Sussex or from home. Occasional travel to Momentum Office in East Molesey

Contract: 1 year fixed-term contract

Hours: Up to 24 hours

Salary: Up to £27,000 FTE (dependent on experience)

BACKGROUND

Momentum Children’s Charity is a charitable organisation that supports families whose children have cancer or a life-challenging condition. The charity was founded 19 years ago by our current Chief Executive and has grown enormously over that time. We currently have partnerships with 10 hospitals over South West London, Surrey and Sussex, who refer families to us for our support, which ranges from therapies and counselling, to respite holidays and special family experiences. Should the unthinkable happen, the bereavement arm of our charity, Momentum Echoes, is there to support families through the heartbreak of losing their child.

OVERVIEW

The Bereavement Family Support Worker will be supporting families where a child or young person has died through illness, sudden death or suicide. They will provide practical and emotional, needs-led support services, with the main aim being to maximise the opportunities and support available to them. Working closely with the Senior Bereavement Service Support and Counsellor you will assess need and refer to relevant services, treats or trips. This role will be carried out across South West London, Surrey and Sussex.

KEY DUTIES AND RESPONSIBILITIES

· To provide bereavement support to families, both before and after a child’s death

· Work within the Echoes Team, to handle allocated caseload of families, and report back on needs and recommendations for support.

· To assess the needs of families using our ‘Mo’s Outcomes’ tool.

· Work closely with the families from the point of referral to provide them with needs-led support through home visits, email, phone and texts.

· Referral of child/siblings/parents to a series of relevant therapies, where needed, to Echoes Coordinator

· Input, update and maintain accurate records on database in line with Momentum’s requirements

· Management of family referrals within agreed catchment area with assessment and delivery of ongoing support

· Keep regular contact with key personnel within the Child Death Review team at the hospitals to encourage and facilitate prompt updates on both new and existing patients

· Delivery of family support services in line with the budget and the overall charity Business Plan

· Plan and manage Echoes events relevant to your caseload alongside Echoes Coordinator

· Support the marketing and fundraising team through the provision of family updates, photographs and case studies

· Relay supporter contact information to appropriate internal contacts

· Attend Echoes Team meetings to share family information, discuss issues and recommendations, review processes for support, and monitor outcomes/impact

· Attend relevant training appropriate to the post of Family Support Worker

· Undertake regular supervision

· Flexibility to attend family support events, which may involve evenings or weekends

· Act as a professional representative of the charity for both internal and external audiences

· Other ad hoc duties in line with your role

KEY SKILLS AND REQUIREMENTS

· Experience of direct work with children and their families

· Experience of working with children who have been bereaved or children who are anticipating the death of a significant family member

· Excellent communication skills both written and verbal

· Responsive and empathetic to others needs and concerns

· Ability to work in a people oriented, emotional environment

· Ability to work in partnership with families

· Ability to plan own time and manage resources effectively

· Confident using IT including Microsoft Office and databases

· Experience of the charity sector (health) desirable

· Work within Momentum’s Safeguarding and Code of Conduct policy

· Valid UK Driver’s license with access to a car is essential for this role

· Flexible hours, to accommodate family and team need

· All staff have a responsibility to safeguard and promote the welfare of children and adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation

Job Type: Part-time
Part-time hours: 24 per week

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Company pension
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Experience:

• family support: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: On the road