Find More Than 10K+
United Kingdom Jobs

Job description

We are looking for an experienced administrator with excellent interpersonal skills to join our small, supportive and busy team as an Administrative Assistant. This is a permanent role based mainly at the Royal Stoke University Hospital (some flexibility is required).

We invite applications from candidates who meet the essential criteria on the Person Specification. We can offer up to 32 hours per week, but for the right person we would consider less hours per week (to be discussed on an individual basis).

Our department can be fast paced, and the work we do is of a highly sensitive and confidential nature. You will deal with the bereaved and be exposed to hearing about death on a daily basis. Key skills to have if you are thinking of applying for this role include: -

• Empathy and mental resilience
• Strong communication skills
• High level of attention to detail
• Competent in using Microsoft Office and other computer software packages

The department of Bereavement & Medical Examiner Services is responsible for co-ordinating the administrative practicalities following a patient’s death. The team sensitively handle the administration of on average 3,800 adult inpatient deaths per year across the Royal Stoke and County Hospital sites, in addition to the sensitive management of pregnancy losses, stillbirths and deaths in early infancy.

As a Bereavement Administrative Assistant, you will provide comprehensive clerical and general enquiry support. The main duties include responding to telephone enquiries from bereaved family members of deceased patients and Funeral Directors, processing information and providing advice in accordance with Standard Operating Procedures.

You will work proactively as part of a small team, assisting colleagues in organising the workload, carrying out various tasks that ultimately support the delivery of an efficient and compassionate service that is sensitive to the needs of the bereaved.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Please refer to the Job Description & Person Specification for more detail about the main responsibilities of this post. Alternatively please feel free to contact the hiring manager for more [email protected]