Benefits Advisor Remote
Job description
Permanent
Full Time (34.5 hours, Monday-Sunday)
Salary Range: £23,500- £30,500
Location: Home based
Are you looking to take your welfare and benefits knowledge to the next level by helping people living with cancer maximise their income?
Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?
Does your compassion, determination, and resilience shine through when supporting customers in a time of great need?
If so, we would love to hear from you!
About the Role
Now more than ever, people living with cancer are contacting our support line for advice relating to the rising cost of living, so to meet this need we are expanding our wonderful team.
You'll work within our Money and Work Team, offering comprehensive benefits and energy advice on our busy helpline, which receives up to 1000 calls per week, as well as by email and webchat. In addition to offering benefits advice, you will support customers by signposting them to access energy, debt, housing, and employment rights services.
We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in providing information to people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.
About You
We are looking for experienced Welfare Rights Advisers who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.
To do this role you will have:
- Experience of providing up-to-date and accurate Welfare Rights and Benefits advice
- Contact centre or telephony experience
- Excellent communication skills, both written and verbal
- Experience using the Microsoft Office suite of applications
- A quiet place to work and a stable internet connection
Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer.
As this is a home-based role you will need:
- A reliable broadband connection with upload and download speeds of at least 3mbps.
- To comply with strict data protection rules you must have a private confidential space to work from. We will provide all IT equipment needed for the role.
We will provide all IT equipment required for the role.
There may be occasions where you will have the option to travel to one of our offices (London, Glasgow, or Shipley - W. Yorkshire) for events or meetings.
About Us
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.
We commit to actively developing you and offer benefits including private medical insurance, life assurance, pension, generous annual leave, and interest free loans for season ticket, gym membership and a vast range of discounts via our benefit platform which helps make our employees’ money go further.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, including any adjustments to our recruitment processes, please contact the Macmillan People Services Team at [email protected].
Working Hours
You will work an average of 34.5 hours per week on a shift system basis. The service operates 365 days per year and hours will be worked between 08:00-20:15, Monday – Sunday, including some weekends and bank holidays.
Recruitment Process
The application deadline is May 3rd, 2023 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.
Successful candidates will be invited to a virtual group knowledge test w/c May 8th, 2023 via MS Teams.
The next step will then be an interview w/c May 22nd, 2023 via MS Teams.
The expected start date for this role is June 2023.
If you have any queries before applying, please contact Kay Donnelly ([email protected]) who will be happy to help you.
Any offers on this role are made subject to a criminal records disclosure check or equivalent.
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.
Please note the internal name for this vacancy is 'Welfare Rights Adviser' advisor/benefits/welfare/debt/money/advice/consumer/advisory
