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Base Professional London, England

Full Time London, England 55000 - 65000 GBP ANNUAL Today

Job description

Base Professional

Job Req ID: 22826

Posting Date: 12 Sep 2023

Function: Business Services & Operations

Location: 1 Braham Street, London, United Kingdom

Salary: Competitive with benefits

Closing Date: 30/09/2023

Locations: London, Birmingham, Bristol, Manchester, Belfast, Glasgow

Why business?

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:

Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers; and
Continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

The Base Management team are responsible for the strategic transformation of our base management capabilities, as well as executing on base management activity for tactical trading initiatives.Our Customer base makes up circa 85% of the entire value within the MTP. The decisions that the base management team make will fundamentally influence the overall success of the SMB segment.

The primary role of this function is to ensure customer satisfaction, retention, and revenue growth by effectively managing customer accounts and subscriptions.

What you’ll be doing

Deliver analysis and insights to shape the commercial strategy for critical product segments.
Serve as a primary point of contact for stakeholders spanning Marketing, Data, and Trading.
Assist in defining the foundational management strategy that guides the actions of the Trading teams.
Execute all proactive customer interactions, collaborating with marketing teams to strategise and execute campaigns while monitoring their performance (with offers determined by the Trading function).
Develop and experiment with strategies aimed at reducing customer churn and enhancing customer lifetime value.
Possess essential teamwork skills for effective collaboration with other departments and teams.
Compile and generate the Base Management Reporting package.
Contribute to KPI reporting to evaluate the success of initiatives.
Collaborate with Propositions to identify opportunities for portfolio advancement and work alongside Trading to outline the scope of long-term base management.

What we would like to see on your CV

Proficient Data Analysis and Reporting: Demonstrated ability in robust data analysis to interpret customer data, spot trends, and derive actionable insights. This includes examining customer metrics, engagement rates, churn patterns, and other pertinent data for informed decision-making and reporting on customer performance.

Competency in Managing Complex Customer Bases: Adept at managing intricate customer bases with a grasp of the factors influencing churn and customer value.

Strong Data and Analysis Skills: Possesses advanced data and analysis skills, with a high level of proficiency in tools like Excel.

Understanding of Business Financial Performance: Capable of comprehending the financial performance of the business and connecting operational achievements to financial outcomes, such as those reflected in a Profit and Loss statement (P&L).

Experienced in engaging with stakeholders within a matrix organisation structure.

The skills you’ll need

Problem Solving
Financial Analysis
Business acumen
Time Management
Stakeholder Management

Benefits

Competitive salary
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop

Flexible working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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