Barista Trainer - Regional Chesterfield, England
Job description
We're looking for an experienced Barista Trainer to upskill our front of house teams in quality hot drinks production and customer engagement. You'll work to embed a quality and consistent delivery of hot drinks to visitors across the Midlands and East of England region, with an initial focus on basic, technical barista skills. The income generated from the 4.5 million hot drinks we serve a year contributes to the conversation of the places in the Trust's care. This role will play a crucial part in driving efficiency, reducing ingredient waste and improving gross margins across the Trust's cafes in Midlands and East of England.
What it's like to work here:We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams and we've got so much more we want to achieve. We're for ever, for everyone and we really mean tat. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.
A cup of coffee and a tasty baked treat is often an essential part of a day out at a National Trust place. In Food & Beverage, we're in a unique position to offer food and drink experiences centred around amazing people, authentic provenance, real ingredients and special places, harvesting from them and helping to protect them simultaneously. This is our ethos of good food, doing good. The role of a Barista Trainers plays a key part in helping our teams deliver this.
What you'll be doing:You'll help us achieve a step change in the quality of experience we deliver, from the basics of service to engaging with customers in the queue, upselling to impact ATV, and making a high-volume number of drinks at speed whilst retaining a high level of quality. You'll work with our National Food and Beverage team to ensure that you training is complementary to our existing service training and National Trust brand.
You'll be working across a region, with your time being split between delivering face-to-face at properties and office-based working, where you'll be delivering training in a virtual setting, working on the development of new training materials and keeping in touch with Area Managers to monitor progress in your region. Your work will require working some weekend days to enable you to demonstrate the best-practice to teams.
Who we're looking forYou will need to have:
- Experience of working in a high-volume, multi-site coffee shop environment, creating quality espresso-based drinks
- Experience of delivering high volume single site, or multi-site service barista training
- A passion for quality and strong understanding of the impacts of excellent service
- Experience of new store openings, organising counters to relieve pinch-points in service
- A flexible approach, and the ability to work across multiple sites on a regular basis
- Strong interpersonal skills
- A full UK driving license
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw for 9 mo)
