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Job description

We are an independent well established brunch restaurant based in Sunderland. Our current venue is at Roker and a new venue at Herrington Park which opened in January 2023. We specialise in delicious homemade brunch, cakes and pancakes. We are passionate about great food, service and creating the ultimate guest experience.

Main Job Tasks and Responsibilities

• Greet customers
• take customer orders accurately, make suggestions and answer any inquiries
• operate coffee making equipment
• prepare and present beverages according to established recipe and presentation standards
• serve prepared food items from cake counter
• record and accurately process purchases using the POS system
• collect and process payments from the customer including cash and card
• comply with health, safety and hygiene guidelines and regulations
• ensure customer service stations are well stocked
• maintain clean and hygienic work area
• dismantle and clean machinery as needed
• display merchandise in an attractive and functional manner
• complete opening and closing duties for each shift
• clear and clean tables throughout the day

Skills and Experience

• experience with coffee making equipment
• previous waiting experience essential
• positive & can do attitude
• basic numeracy and money-handling skills
• work in a fast paced environment

Key Competencies

• sense of urgency
• high energy level
• organizational ability
• customer service orientation
• communication skills
• team member
• honesty and integrity
• reliability
• rota flexability - available to work weekends

Job Types: Full-time, Permanent

Salary: £7.50-£10.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Sunderland: reliably commute or plan to relocate before starting work (required)

Experience:

• Barista experience: 1 year (preferred)
• Hospitality: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location