Student Support Advisor Birmingham, England
Job description
Student Support Advisor
£25,340 gross per annum – 35.5 hours per week
The Role
This role is part of the Community Welfare department working collectively with colleagues delivering the Student Mentor Scheme as part the Support and Representation Directorate.
The Student Support Advisor role will take responsibility for the operation of student support in residential accommodation, including taking part in the on-call rota and coordinating the Student Mentor rota. You will also help to recruit, train and supervise student staff in the department, working within service policy and procedures to monitor performance and act when appropriate.
Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork and attention to detail. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here. Supporting a culture of ambitious targets and a positive team spirit are also key.
The Benefits
We offer great benefits including:
- 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).
- Full sick pay from the moment you start working for us.
- A comprehensive suite of basic training for all employees which includes Equality & Diversity, Mental Health Awareness and Data Protection
- Discounted membership rates at University of Birmingham Sport & Fitness
- The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary
- A range of wellbeing benefits
We are a Times 100 employer and in our most recent staff survey (April 2022) 88% of our staff said they are proud to work for this organisation.
The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.
Closing date for applications: Wednesday 1st March at 09:00
The provisional interview date for this role is Thursday 9th March 2023.
To apply and view more information about this role, please visit: https://www.guildofstudents.com/about/your-union/workwithus/currentvacancies/
Job Type: Full-time
Salary: £25,340.00 per year
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Birmingham, B15 2TU
