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Job Profile

The Food and Beverage Associate greats and fulfills customer needs with an end goal of providing a great customer experience. The Food and Beverage Support Services includes working in the Grab & Go and the restaurant and lounge.

Duties and Responsibilities

• Creating a memorable first impression, smiling and greeting guests.
• Ensures that guests are made comfortable and up to date with the status of the restaurant
• Organizes and maintains a steady flow of guest seating
• Maintains a clean and respectable working environment
• Bus and reset tables as required to maintain flow of guests through the restaurant
• Directs guests to appropriate outlets i.e. washrooms, event rooms, etc.
• Be up to date and knowledgeable of the surrounding area i.e. be able to give guests accurate and efficient directions.
• Takes and organizes reservations
• Works closely with other departments to optimize guest satisfaction, relative to food and beverage
• Responsible for the daily execution of guest key service standards as outlined by the hotel including leading guests rather than pointing, using eye contact, smiling and using the guest’s name
• Follows company policies & procedures as outlined in the Employee handbook, and effectively communicate them to other team members
• Understands and work in accordance with health and safety mandates
• Understands the variety of food and beverage choices and can recommend appropriate solutions to customer needs

Grab & Go

• Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
• Suggests additional items as appropriate
• Receives and processes payment
• May assemble orders and present to guests according to recipe guidelines
• Knowledge and understanding of safety and sanitation guidelines including temperature requirements
• Responsible for maintaining work area-restocking and cleaning
• Ensures that food presentation is fresh and up to quality standards
• Replenishes food and other serving items as necessary
• May require equipment operation, including working near equipment that generates heat
• May prepare and serve customizable beverage items that may include any of the following: Coffee, espresso, tea, and shaken beverages in a moderate volume, fast paced environment

Qualifications

• Must have serving it right and food safe certificate
• Must have food safety certificate
• Excellent command of the English language- written and verbal. Other languages an asset
• Possess a positive attitude and works well with other team members
• Strong interpersonal skills with an ability to work as part of a team
• Excellent guest service skills, desire to meet and exceed guest expectations
• Ability to anticipate the needs of the customer and provide suggestions on food & beverage options
• Ability to work under pressure with sometimes demanding/abrasive customers
• Sense of urgency, strong work ethic with a passion food and beverage and the ability to work unsupervised
• Comfortable with computers and technical programs
• Must be willing to work in Kamloops, BC
• Must be eligible to work in Canada

Working conditions

• High paced environment
• Variety of hours- morning, afternoon, evening, weekends, weekdays, holidays
• Work with challenging customers
• Noisy environment
• Works as a team and individually

Physical requirements

• Constant standing for a minimum of 4 hours at one time

Carrying, bending, kneeling, pushing, pulling, twisting & lifting of up to 20lb’s