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Job Description: Barista Reports to: Store Manager Department: Retail Operations Location: In store Job Summary and Mission To contribute to Starbucks‟ success by providing legendary customer service to all customers. To create the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. This partner is responsible for acting in accordance with, and as an ambassador for Starbucks guiding principles, culture and values; embracing the coffee culture and keeping it at the heart of everything we do. Key Responsibilities Responsibilities include but are not limited to the following: Creating the Third Place Builds relationships and delivers legendary customer service by acting with a “customer comes first” attitude, engaging the customer in conversation, and connecting with them. Discovers and responds to customers‟ needs and provides product sampling and demonstrations to deliver the Starbucks Experience to customers Maintains a clean and organised workspace so that partners can locate resources and products as needed. Performs cleaning tasks to assist in the creation of “the third place” Acts with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the „Third Place‟ environment during each shift Business Requirements Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products Follows Starbucks operational policies and procedures, including those for cash handling, security and health and safety to ensure the safety of self, customers and partners at all times Presents oneself professionally to ensure adherence to health and safety rules and quality store operations standards Teamwork Contributes to store goals for increasing sales and improving profits e.g. by actively up selling Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintains regular and consistent attendance and punctuality Key Contacts – Internal Key Contacts – External Store Manager customers Licensed Store District Manager partners from other stores Decision Making Parameters Resolves minor customer complaints and can give a service recovery voucher to customers as and when thinks it is necessary. Refers serious complaints to Store Manager/supervisor. Determines jobs that are priorities, although this can be overturned by Store Manager/supervisor. Refers people from outside authorities e.g. police, environmental health officer to Store Manager. Special Conditions The role involves a lot of standing/moving on one‟s feet for the majority of the day. Works in an environment that serves hot beverages and therefore it can get very warm behind the espresso bar – especially in the summer months

Experience Ideally 3 month‟s customer service experience. Core Competencies Customer Focus Ethics and Integrity Personal Learning Interpersonal Savvy Composure Decision Making Dealing with Ambiguity Results Oriented