Banking Onboarding Relationship Manager Glasgow, Scotland
Job description
Banking Onboarding Relationship Manager
Glasgow
As a Barclays Banking Onboarding Relationship Manager, you will work as part of the wider Wholesale Client Onboarding Team, responsible for all activity relating to the onboarding of clients. This is an important role with the primary focus of ensuring Front Office Partners/Clients are provided with an efficient, timely onboarding process whilst delivering a best-in-class service to both internal and external stakeholders throughout the onboarding process.
Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Acting as a single point of contact for client onboarding related escalations from Business, using sound evaluative judgement
- Understanding of underlying business principles and the impact of regulatory requirements for multiple teams (i.e., KYC, Regulatory, Credit Risk, Legal, Tax, Ops)
- Running engagement sessions with Business Managers and Front Office partners to understand expectations, manage BAU priorities and assess demands
- Conducting ongoing governance to ensure service levels are being adhered and ensuring zero disruptions in Business activities
- Displaying commercial awareness to ensure there are zero onboarding related revenue impacts
- Partnering with global Onboarding Relationship Manager counterparts regularly to implement changes and awareness
- Utilising internal systems for workflow management and data storage and reviewing control reports, investigating, and resolving breaks
- Performing quality checking on sample of requests processed
What we’re looking for:
• Bachelor’s Degree or equivalent experience within the Onboarding, KYC, Regulatory area
- Experience in Financial Services and client facing/client service
- Excellent written and verbal communication skills
- Ability to multi-task and manage heavy volumes of work and prioritize accordingly
Skills that will help you in the role:
• Depth of knowledge in AML/KYC, Product, Regulatory, Credit, Legal, Ops and Tech Infrastructure, enabling the ability to challenge inefficiencies
- Established knowledge in Investment Banking and related products
- Excellent analytical skills and detail oriented, with exceptional Microsoft Office Skills (Outlook, Excel, PowerPoint)
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
#LI-Hybrid
