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Job description

Overview

The Standing CT Company (SCT) is an independent mobile diagnostic scanning company. We offer mobile scanning services to different hospitals across the UK.

We are a small but fast growing business and are very proud to be a certified BCORP, using our profits and growth to make a positive impact for our employees, communities and the environment.

This position is for the role of a Bank Health Care Assistant and involves ensuring that our patients receive the highest levels of customer service while they are with us, as well as supporting the Radiographer undertaking the scanning.

The position is a bank role, working on an “as and when required” basis. Work is available at a number of locations as detailed below.

The post holder will also need to have their own vehicle as travel to clinic sites is necessary.

Post Details

Job Title:

Health Care Assistant

Accountable to:

Regional Scanning Lead

Hours of working:

Bank

Geography:

Locations are:

Stanmore and Elstree, North London

Haslemere, near Guildford

Chichester

Weybridge

Winchester

Worthing

Birmingham

Job Purpose

• The post holder will provide the highest levels of customer service, support and care for service users (patients as well as their carers and family members) within a multidisciplinary setting.
• They will undertake assigned tasks under the general supervision of a registered radiographer in order to ensure the smooth and efficient operation of clinics.
• The post holder will be trained to ensure that issues of equality, diversity and patient rights are dealt with in accordance with good practice and legislation.

Key Responsibilities and Duties

• To promote a positive service user experience to patients throughout their stay through proactive listening, being responsive to issues raised, and resolving issues and concerns raised by service users with colleagues and senior members of the team.
• To be responsible for maintaining and conducting oneself in a professional manner towards service users, carers, colleagues and other agencies, at all times.
• To participate in working collaboratively with the multi-disciplinary teams to provide seamless care for service users.
• To provide service users with personal care, where and when required, and demonstrate empathy, dignity, respect and compassion at all times.
• To observe and report to a registered member of the team, any changes which may indicate an alteration in the general wellbeing and safety of a service user.
• To understand the importance of the relatives/carers contribution to care and conversing with the service users and their relatives/carers, establishing their needs and assisting them as necessary.
• Undertake data entry to support the Radiographer in booking in patients once they have arrived, and recording information regarding their scan.
• Ensure that the working environment is clean and tidy at all times.
• To ensure good working relationships with colleagues by contributing to the effective running of the service, through engaging in discussions, completing all required training and attending appropriate meetings.
• Ensure any faults or issues are reported accordingly in a timely manner.
• Ensure the mobile unit is set up and ready for scanning patients beforehand.
• To ensure patients receive the best possible care following safe procedures.

Other Responsibilities:

Training and Development

• To attend all relevant mandatory training as and when required to do so.

Quality and Patient Safety

• Protection of Children & Vulnerable Adults – To promote and safeguard the welfare of children, young people and vulnerable adults.
• Infection Control - To follow SCT guidelines for the prevention and control of infection.
• Incident reporting - To report any incidents of harm or near miss in line with the company’s incident reporting policy ensuring appropriate actions are taken to reduce the risk of recurrence.
• To contribute to the identification, management and reduction of risk in the area of responsibility.
• To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.
• To be aware of the responsibility of all workers to maintain a safe and healthy environment for patients/ clients, visitors and workers.

General

• To maintain up to date knowledge of all relevant SCT policies and procedures.
• To ensure that all duties are carried out to the highest standard.
• To comply with all relevant company policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
• To comply at all times with the company’s Information Governance related policies. Workers are required to respect the confidentiality of information about workers, patients and The Company business and in particular the confidentiality and security of personal identifiable information in line with GDPR. All workers are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.

Equality & Diversity

SCT is committed to equality and diversity and works hard to make sure all workers and service users have access to an environment that is open and a free from discrimination. At SCT we value the diversity of our workers and service users, and therefore recognise and appreciate that everyone associated with the company is different and so should be treated in ways that are consistent with their needs and preferences.

As such all workers are required to be aware of the company’s Equality and Diversity Policy and the commitments and responsibilities the SCT has to:

• Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
• Advance equality of opportunity between people who share a protected characteristic and those who do not.
• Foster good relations between people who share a protected characteristic and those who do not.

We firmly believe that it makes good business sense to have a workforce representative of the communities we serve and so encourage applications from all sections of the community.

N.B.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemption Order 1975) and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for previous criminal convictions. SCT is committed to the fair treatment of its workers, potential workers or users in line with its Equal Opportunities Policy and policy statement on the recruitment of ex-offenders.

PERSON SPECIFICATION

Education / Qualifications

• Educated to GCE/GCSE (Maths and English) or equivalent.
• NVQ Level 2 or equivalent would be desirable.

Experience

• Customer Service Experience.
• Experience of working as part of a team.
• Previous experience of working within healthcare setting.

Skills/Abilities

• Able to demonstrate commitment to high quality care and service provision.
• Effective communication skills both verbally and written including IT literacy (MS Office).
• Enthusiastic and can be flexible with working hours and days.
• Shows appropriate professional and personal boundaries.
• Behave in a professional manner enabling good team working.
• Aware of own limitations. Outstanding organisational skills.
• The ability to work under pressure.
• Excellent attention for detail.
• A clean and tidy appearance is essential. (A uniform and name badge will be supplied)
• Good team player.
• Able to maintain patient and staff confidentiality at all times.
• Excellent concentration skills.
• The ability to work independently.
• Full UK Driving Licence

Knowledge/ Understanding

• Awareness of safeguarding issues
• Acting as a chaperone requirements
• Basic understanding of legislation relating to care including – Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguards Act, Children’s Act, Equality Act 2010, Health and Safety Act. GDPR. Knowledge of NICE guidance.

Physical requirements

• Ability to carry out physical interventions when required
• Physically able to undertake a demanding role safely, as and when required.

Other requirements

• Positive approach to everyone.
• Recognise peoples’ rights to privacy and dignity, treating every person with respect.
• Willingness to embrace integrated model and new ways of working.
• Willingness to be flexible in approach and attitude.
• Willingness to follow instruction.
• Committed to engaging in and taking further training and development as identified.
• Holder of a full driving licence and access to a vehicle in order to be able to drive to clinic locations.

Job Type: Temporary contract

Salary: £16.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Work Location: On the road