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Job description

The following exciting opportunity is a direct result of a large-scale 'Strengthening Operational Structures' transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

The post holder will be responsible for the clinical operational management and clinical improvement of a Group of Services within the Division. The post holder will be clinically accountable for services within the Group. This group consists of services listed in Appendix 1 adjoined to this job description.

The post holder will oversee the clinical effectiveness of all services within the Group, ensuring that response to Complaints, Patient Experience and Staff Survey feedback are managed and form part of continued improvement across the Group. This information will be used by the post holder, in parallel with Incident, Safety, Safeguarding, ECI, clinical harms and the outcomes from clinical forum, to oversee and deliver high quality and effective care across the Group.

The post holder will work in liaison with the Group Manager in rota management (including safe staffing), the delivery of activity against agreed activity plans, managing overall caseload and waiting time performance for all services within the Group. The post holder will support on Cost Improvement Schemes for their respective areas, as well as ensuring service delivery is maintained within the set budget for respective Service(s) providing clinical expertise and leadership when delivering these. Where required the post holder will support to the development of business cases and continued transformation/improvement of service(s). The post holder will lead on the recruitment and retention of the clinical workforce across the respective services.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

• Provide clinical operational leadership and responsibility for the Group of Services listed in Appendix 1.
• To provide support in the overall management of budget(s) for the Group of Services listed in Appendix 1.
• To provide Clinical Operational leadership and responsibility for the group, this will include clinical advise and expertise where required.
• To maintain Complex Clinical Caseload in respective clinical field where necessary, this will require the post holder to maintain own professional knowledge and personal development.
• Provide Clinical leadership in the development of clinical/standard operational processes, ensuring clinical policies and practices for all services within the Group are followed.
• To maintain visibility within clinical areas and support staff regarding clinical matters/patient care, to ensure patients receive best possible outcomes and experience.
• Where required to provide Group clinical operational leadership/support for all student and educational placements in the group of services.
• The post holder will support the Divisional on call rota where requested.
• In partnership with Service Clinical Operational colleagues, to constantly review and improve the Group of Services listed in Appendix 1, taking into account local and national guidelines and guidance from Professional Leads.
• Support the facilitation of robust CIP identification, reporting and monitoring approach for the Group of Services listed in Appendix 1, providing clinical expertise to ensure that clinical outcomes continue to be delivered.
• Work with the DDNT & Professional Lead to develop the strategic overview for continuing quality improvement within services, providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.
• Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments .
• In collaboration with the professional lead promote development of audit activity to enable benchmarking of services and clinical governance processes.
• Ensure robust communication systems exist for the dissemination of information to Teams.
• To work in conjunction with patient experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT.
• To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermomter audit etc.
• In conjunction with the Professional lead to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified
• To support group manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning.Work with the Professional Lead in developing a clinical Strategy for the Group of Services listed in Appendix 1.
• To ensure service users are involved in the evaluation and development of the Group of Services listed in Appendix 1.
• Ensure in partnership with the DDNT & Professional Leads that adequate practice support is available for all relevant start groups
• To lead on the recruitment and retention of staff within the Group of Services listed in Appendix 1.
• To proactively identify and manage risks within the Group of Services listed in Appendix 1.
• Ensure integration of governance and quality improvement processes at service level ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented.
• To work with the professional lead(s) on the training and development of identified staff, whilst overseeing training programme for the Group of Services listed in Appendix 1.
• Lead on developing Divisional reports and presentations to provide clinical assurance at various committees and trustwide meetings where required.
• To lead, manage and develop a culture where safe and high quality patient care is consistently delivered across the service function and focused areas of the Division
• Responsible and accountable for the clinical delivery and performance within the Group and services listed in Appendix 1.