Band 6 Service Manager Birmingham, England
Job description
Job summary
The specialty of Infectious Diseases (including the Covid Medicines Delivery Unit) is looking to appoint a talented, dynamic, forward thinking Service Manager. Are you keen to develop your career in operational management? This is a fixed term or secondment opportunity for someone who wishes to development the following skills, knowledge and experience:
- To maintain and manage the Patient Tracking List (PTL) to provide assurance and management of the departments waiting list and provide oversight in areas that require improvement.
- Develop and implement standard operating procedures (SOP) to ensure the smooth running of the unit and the wider Infectious Diseases (ID) speciality.
- Be able to interrogate and analyse Trust information systems to ensure the availability, quality and timeliness of information and data is available to support service planning and development.
The Service Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services.
The post holder will be based in Hawthorn House, Heartlands Hospital. Core working hours will be 0830-1630 or 0900-1700. However, there may be a need to work flexibly from time to time to meet the needs of the service.
Angela McKenna-Hylton would strongly encourage informal discussion prior to the interviews. Contact 01214241456 to arrange.
Main duties, tasks & skills required
The post will support the Operations Manager and General Manager with leadership, strategy and operational delivery. As a member of the operational management team you will work with the Operations Manager and General Manager on a range of performance activities and deputise for the Operations Manager when required. The ability to interpret and report data, alongside strong administrative and IT skills are important for this role.
We are looking for someone who can enthusiastically take on these challenges and be part of part of a close working and friendly team. You will demonstrate excellent communication skills and enthusiasm, with good organisational skills and the ability to work well under pressure. Previous experience of managing a team is essential. Strong leadership skills and the ability to manage your time and adapt to daily prioritisation is important.
Key skills required:
- Make independent decisions when appropriate and escalate when needed
- Good presentation and communication skills, with an ability to meet the needs of recipients with different levels of understanding
- Operational/organisational skills
- Ability to prioritise work under pressure
- Make independent decisions when appropriate
- Ability to build strong working relationships
- Conflict resolution skills
- Delegating tasks where appropriate and providing the support and oversight to the team.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Educated to GCSE level to include Maths and English or equivalent experience.
Experience
Essential
Minimum of 1 years operational management experience in the NHS
Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
HR - day to day supervision/management of staff and delivers training on a range of subjects.
Evidence of managing service/organisational change.
Evidence of experience in risk management and service improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
