Band 4 Colorectal Cancer Support Worker Birmingham, England
Job description
Job summary
An exciting new opportunity has arisen to join the Colorectal Clinical Nurse Specialist Team as a Cancer Support Worker, based at the Queen Elizabeth Hospital. This role will involve providing information and support to patients with a cancer diagnosis and their families. You will be responsible for triaging calls and tracking patients through cancer pathways and treatment programmes. You will deliver practical and emotional support and plan personalised care using a Holisitic Needs Assessment, sign posting patients to local support services including health and wellbeing resources as required. Although based at the Queen Elizabeth Hospital, cross site working may also be required.
Main duties, tasks & skills required
The role requires a knowledge or willingness to work with hospital systems as well as a multidisciplinary team within the cancer arena. Excellent communication skills are essential in providing support to individuals affected by cancer and their families; this requires a high degree of empathy, diplomacy and honesty. A commitment to further improving services for cancer patients and their families is required. Experience and knowledge of colorectal cancer pathways is desirable but not essential. We are committed to supporting your learning and development using a robust induction and competency framework to guide and support you in gaining the right skills for this role. You will work closely under the supervision of the Clinical Nurse Specialists ensuring safe and best practice. A willingness to undertake further/relevant study days is expected. The role requires cross working across University Hospital Birmingham Hospitals.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
Job description
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
Continued professional development
Experience
Essential
Experience of working in a multidisciplinary team
Experience of working in a healthcare setting
Customer Care experience
Knowledge of patients needs when being treated / care for in a healthcare setting
Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel
Understand own limitations and know where to seek advice and support.
Have an understanding of the physical and psychological needs of a patient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
