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Job summary

We are looking to recruit an enthusiastic and highly motivated Admin Team Leader for the Imaging Directorate at Heartlands Hospital. The right person will be forward thinking, able to embrace change and lead a team in a busy working environment.

The ideal candidate must have a good standard of education to include GCSE in Maths and English [Grade A to C or 9 to 4]; have proven keyboard skills and relevant experience in providing leadership and management. You will need to be a team player with customer care skills, experience of working within a hospital environment and using NHS systems.

. Admin Team Leader for Imaging Directorate at Heartlands Hospital.

. Based at BHH [37.5 hours per week, Permanent post]

. Hours are 09:00-17:00 Monday-Friday

The successful candidate for this role will have excellent attention to detail. strong managerial skills and be motivated to work towards service improvement. We are looking for someone who is resilient and adaptable in a fast paced professional environment, confident communication skills and be computer literate.

The Imaging Directorate provides 24/7 service delivery and has an established track record of service re-design and transformation.

This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first-class service.

Main duties, tasks & skills required

Main duties

Responsible for managing the administration team to ensure the flow of the administrative functions of the imaging department and support the delivery of high-quality care for our patients. This involves overseeing and supporting a variety of administrative roles.

To act as the point of contact ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner.

Day to day line management responsibilities for the team. This will involve sickness monitoring and management, appraisal completion, annual leave approval, ensuring mandatory training is within compliance, initial stages of grievance and discipline, work allocation, reviewing work performance and progress and chair recruitment panels.

Responsible for planning and organising rotas, workload allocation and delegation.

Problem-solve all day-to-day management issues, organising and reallocating work where situations change due to variations to the workload and staffing availability.

The post holder will manage and monitor performance of the administrative team to ensure that the service meets its operating targets.

The post holder will be a motivated team player, with excellent communication skills both verbally and written, along with exceptional problem solving and advanced organisational skills.

For further information, please contact Cheryl Rowe [email protected]

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
• Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

• Experience of dealing with the Public/Customer service experience
• Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
• Previous experience of transcribing formal minutes
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare
• Good Organisational skills
• Able to use own initiative and deal with the unpredictable
• Able to work under pressure and to multi-task
• Able to work to deadlines

Desirable

Previous NHS experience

Experience of extracting and manipulating data from a variety of IT systems

Additional Criteria

Essential

• Knowledge of dealing with non-routine issues such as problem solving for an area of work
• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard/ IT skills
• Good organisational skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, patients and visitors
• Understand confidentiality and apply the principles in everyday working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organisational skills
• Ability to work under pressure and deal with stressful situations
• Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.