Band 3 Clinical Service Administrator - Bristol Bristol
Job description
This post is a varied, exciting role and is key to the smooth running of the administration within the Riverside Inpatient unit. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will provide comprehensive administration and secretarial support to the multi-disciplinary teams including named medical staff, junior medical staff and other clinical staff.
Although there are two receptionists at the unit, duties may also involve meeting and greeting visitor on occasion, receiving initial enquiries and directing telephone calls.
The date of interview for this vacancy is 20th April.
The post holder will be key in maintaining computer records on the NHS systems, taking formal minutes at meetings, completing reports and uploading confidential information to the in house patient record system, Rio.
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
AWP places recovery and enablement at the heart of our service. Therefore we all demonstrate the recovery principles of: Hope, Partnership, Maximising opportunities every day, in all that we do.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.
Arrange meetings and appointments for members of the team including the scheduling of Consultant Clinic Appointments , meetings, Room Bookings.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include
sensitive information.
