Available Homes Officer Surrey
Job description
A role of Available Homes Officer has come up for a 3 months of ongoing assignment.
Pay rate - £16.86/hr PAYE, Umbrella rate would be 2 or 3 pounds more than the PAYE rate
Address - Ground Floor, Dorset House, Regent Park, 299 Kingston Road, Leatherhead, KT22 7PL
JD below
Strong administrator/customer service experience. Good IT skills.
Multi-tasking, answering calls and dealing with email queries.
Letting experience/housing background would be beneficial but not essential.
Part time - 18 hours per week - flexible. Needs to be within one hour of Leatherhead and Hayward Heath.
Predominantly remote but required to attend meetings once a month at the above offices.
Responsibilities:
- Accountable for the timely and appropriate letting of properties to minimise the loss of rental income to the association.
- Manage the end of tenancy process once a customer notice is received or a property has been repossessed, and attempt to retain tenants that have maintained their tenancy well.
- Liaise with Neighbourhood teams, Repairs team, contractors and Development to ensure that properties are ready to let, and are let, quickly and within target timescales.
- Advertise our properties quickly either directly or via a local authority under the terms of our nomination agreements.
- Work closely with local authorities to ensure that we offer our available homes to those most in need and in accordance with our agreements with them.
- Manage the process of shortlisting and arranging viewings efficiently and effectively.
- Prepare the tenancy agreement and arrange for the sign up of applicants, including in-notice viewings with the current tenant.
- To develop a good understanding of local housing markets and provide advice to the Customer Support team on levels of demand for properties where a tenancy is subject to review.
- Provide advice to customers on areas where properties are, or are likely to become, available to meet their needs, and process their applications where we hold a local register.
- Provide housing options advice to customers who are reaching their end of their existing fixed term tenancy with Clarion as required.
- Work with neighbourhood teams and asset management to identify properties and areas that are becoming hard-to-let and contribute towards solutions.
Would this role be of interest to you, would you like me to put you forward? (please send me your up to date CV along with your date of birth and NI number)
If interested you can reach me at [email protected]
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
