AV-IT Support Technician London, England
Job description
techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 950 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.
Role Purpose
To support techUK staff members with IT/AV equipment and assist with the smooth running of internal/external meetings and events.
The technology which enables us to execute the work that we do at techUK is crucial to its success, and we're looking for an IT/AV Support Technician who can ensure that techUK’s hardware and software systems continue to push the business forwards.
Reporting into the Head of Digital, the successful candidate will provide training, support, and maintenance on our AV and IT systems to ensure the smooth operation of meetings, events, and equipment used by colleagues. In particular, we are looking for someone with a good understanding of AV systems to lead our work in this area, and exposure to modern cloud-based IT platforms.
This is a people-facing role, and it is important that the successful candidate enjoys working with a diverse team, can communicate clearly with colleagues from a non-technical background and respond calmly and efficiently when troubleshooting issues raised by them.
This is a full time role based out of techUK’s London offices. We offer a generous package of benefits, support and training to help you grow in the role and pursue your professional interests.
If you’re excited by innovation and are ready to take the next step on your career, then techUK wants to hear from you!
Key Responsibilities
- Provide 1st and 2nd line IT support to colleagues who are working onsite and remotely
- Maintain and support AV equipment used for internal/external events and meetings
- Create meetings and events using video conferencing solutions including Zoom and Microsoft Teams as required by the business
- Test and prepare AV equipment in meeting rooms for upcoming events
- Prepare laptops/mobile phones for staff members
- Provide AV training to colleagues as and when required
- Assist with diagnosing issues with Staff IT equipment, including Laptops, external screens, docking stations, printers
- Update the IT inventory as and when necessary
- Support in managing security and spam filtering systems
- Add/remove users from Exchange groups, distribution lists
- Create Microsoft SharePoint sites and Teams groups as required (training given)
- Maintain the Microsoft Endpoint manager Admin centre (training given)
- Liaise with external contractors for support
Person Specification
Competencies
- Problem solving: ability to identify issues and think through solutions methodically
- Tech savvy: An interest in modern tech and communication platforms
- Forward-thinking: ability to provide a backup or alternative solution to a problem
- Communication and teamwork: ability to support and enhance the work of colleagues
- Self-starter: ability to use initiative to proactively identify business requirements
- Organisation: ability to manage multiple support requests simultaneously and prioritise workload
- Able to work under pressure and approach problems methodically especially when called to an event for support
Essential Knowledge and Experience
- Experience of supporting various video conferencing platforms including Zoom and Teams
- Knowledge of Office 365 applications including OneDrive, SharePoint
- Experience of working with and supporting enterprise AV equipment
- Experience of user support and training
Desired Knowledge and Experience
- Experience of working with a trade organisation
- Experience with Microsoft Admin Centres including Exchange, SharePoint, Teams, Azure Active directory
This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.
The successful candidate must have permission to work in the UK prior to the commencement of employment.
The salary range for this role is £26,000 - £31,000 per annum based upon experience plus discretionary bonus and comprehensive benefits.
To apply for this role, please send an application together with your salary expectations to [email protected].
