AV and IT Support Officer London, England
Job description
About us
UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.
The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
About the role
As an AV and IT Support Officer, you'll provide prompt, in-depth, customer-focused 2nd line support to staff, students and honorary contract holders. This will be provided through a varied of field, phone and remote based support of UCL Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, specialist equipment and other peripherals used by academic staff, administrative staff and students.
Additionally, you'll be part of a medium sized team within our Technical Operations department and will work within virtual teams across other parts of the ISD.
Please note, this role will be based onsite full-time in our London Bloomsbury campus.
In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.
Job Ref: B01-03099
Closing Date: 10-04-2023 – 23:59 (UK time)
About you
As an IT Support professional with 2nd line support experience within shift-based environments, you're able to demonstrate the following:
- A broad understanding of Audio visual fundamentals; Signal processing, switching and distribution and fundamentals of cabling conventions, standards and their applications
- knowledge of video conferencing
- Experience supporting IT hardware including laptops, desktops, tablets and mobile devices
- Managed Desktop Services using Active Directory, Microsoft Windows, SCCM, Appsense and Ivanti Operating system support for Windows 10 and OSX
- An understanding of work place safety including carrying out informal risk assessments
- Experience supporting large scale conferences and high profile events
- Experience using fault logging systems
- Experience of network switches, patching and Wireless networks- Experience of manual handling regulations
- Excellent problem solving skills including an ability to diagnose complex hardware and software faults
- Excellent communication skills with the ability to work under pressure
- Professional and supportive towards colleagues, staff, students and others
Additionally, you will also be able to demonstrate UCL's ways of working indicators such as responding to colleague, student and stakeholder needs with the intention to build rapport and provide an excellent customer service. Additionally, you'll be able to work methodically and prioritise & managing tasks.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
