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• Undertaking an initial review and analysis of professional indemnity matters and reporting to the PI partners and/or the General Counsel on the merits.
• Notifying new circumstances and claims to the Firm's insurers and brokers and liaising with them in respect of on-going claims reporting.
• Considering and advising the Firm in respect of any insurance coverage issues and liaising with brokers and insurers as appropriate in relation to such issues.
• Considering connected professional conduct obligations and reporting to/liaising with the COLP and General Counsel in respect of such matters.
• Recommending appropriate claims and costs reserves, where appropriate.
• Providing support with the management and resolution of circumstances/claims and liaising with panel solicitors where necessary.
• Maintaining the Firm's internal claims bordereaux.
• Assisting with the management and resolution of client complaints.
• Assisting with the Firm’s PI renewal process, including attending meetings with insurers and brokers, and preparing proposal information.
• Capturing and monitoring key ‘trends’ and conducting ‘root cause analysis’ to suggest amendments to approach and processes.
• Monitoring emerging claims risks (internally and externally).
• Provide training to fee earners and business services in relation to PI risks.
• Keep abreast of current legal and regulatory risk guidance, consultations and best practice, including that issued by the SRA, the Law Society and updates in relevant jurisdictions, and ensure that fee earners/staff are kept up to date with any significant changes.

• A qualified solicitor or barrister with significant post-qualification experience dealing with law firm professional indemnity matters (either in a fee earning or in-house role).
• Experienced in dealing with PI insurers and brokers and with a related strong understanding of the operation of the PI insurance market (and overlap with other areas of insurance).
• Knowledge of the SRA’s Standards and Regulations with particular reference to matters relevant in the context of typical PI issues.
• Excellent interpersonal skills – the person will liaise with both lawyers and business services groups.
• Strong organisational, communication and project management skills.
• Good presentation skills (both written and oral).
• Strong analytical skills and ability to understand and focus on detail but additionally be able to consider the relevant underlying facts and issues in the context of the business and with a view to both protecting the Firm and its partners/employees whilst ensuring compliance with legal and regulatory issues.
• Good understanding of conflict rules with particular reference to such rules in the context of PI matters (notably "own interest" conflicts").
• A high level of professional competence, rigour and judgment combined with a commercial and pragmatic understanding and approach.
• Ability to communicate effectively and professionally and to build credibility at all levels in the business.
• Comfortable with presenting to and discussing complex issues in group meetings.
• Excellent writing skills, including the ability to research issues, gather information and evidence and formulate and document conclusions and recommendations clearly and succinctly.
• Highly motivated, proactive and energetic.
• Organised and able to work at high and detailed levels as required.
• Desire to build on existing knowledge and adapt to changes in processes and procedures quickly.

We are an equal opportunity employer, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.