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Join Team JTC where your contribution will be valued.

The role sits within the Group Operations team of the Group Human Resources Department which delivers a full service HR function across the JTC Group.

Purpose of Job

The Associate Director – HR Operations & Resourcing is responsible for managing and overseeing the Group HR Operations and Resourcing provision across multiple jurisdictions, managing the Group HR Operations and Resourcing teams and ensuring all activities support the HR team in delivering client excellence to the Group and supporting the department and business in meeting its strategic goals, including supporting the ongoing growth of the business.

Main Responsibilities and Duties

HR OPERATIONS

• Responsible for the oversight and provision of the Group’s HR operational activities across multiple jurisdictions.
• Lead and develop the HR Operations team, overseeing the delivery of an efficient and effective HR service, ensuring accuracy, KPIs, SLAs and departmental goals are met to support the ongoing growth of the business.
• Proactively review and develop the HR Operations function, policies and procedures to ensure efficiencies are maximised and that it continues to meet business needs.
• Ensure [email protected] is utilised to maximise efficiencies and improve the user/employee experience.
• Overall responsibility for the integrity of the data in the [email protected] system, ensuring regular data reviews and audits are run, analysis carried out and processes in place to ensure accuracy of data.
• Oversight of the employee life cycle processes from pre-screening and on-boarding to exit, ensuring processes are followed and SLAs/KPIs met.
• Support the Compensation and Benefits team on activities related to payroll, salary increases, promotions and bonuses, ensuring systems updates are managed effectively and relevant documentation provided to employees.
• Provide any operational support that may be required from the Academy team on areas such as annual processes, performance management and any other initiatives that may require operational support.
• Co-ordinate the review and updates of handbooks and policies in each jurisdiction, ensuring these are published on [email protected] and that any changes/consultation processes are managed in line with legislation and best practice.
• Ensure all employee related documentation, such as offer letters, employment agreements, change in term letters, exit letters are up to date and in line with group processes and legislation.
• Provide operational support where required to the HR business partners in the management of Employee Relations matters, producing data and statistics and the management of employee related documentation.
• Provide expert knowledge and guidance to the HR Operations team on any complex employee related queries and documentation.
• Support all activities in relation to Acquisitions, restructures and any other employee related events.
• Oversight of absence management processes, such as Edays absence management system, carry forwards of annual leave, sickness absence reporting.

RESOURCING

• Overall responsibility for the Resourcing activities across the Group, ensuring key SLA/KPIs are met.
• Ensure all resourcing activities are carried out in line with process, that the candidate experience is of the highest quality and that they support the strategic aims of the Group.
• Continually review how we manage and attract candidates, processes and initiatives to ensure we remain an Employer of Choice, working closely with BD& Marketing.
• Ensure efficiencies are maximised through the use of the ATS and [email protected]
• Oversight of resourcing reporting and analysis of key metrics such as time to hire, applications, etc.
• Ensure appropriate rigour is in place in the interview process that hiring managers receive the relevant training and that best practice and legislation is followed.
• Provide expert support where required on JTC Gateways (relocations and secondments) to ensure necessary visas and permits are obtained, work closely with payroll and benefits and ensure the necessary employee support is provided.

REPORTING

• Responsible for monthly and quarterly board reporting to Group Boards.
• Oversight of the production of key monthly HR stats, including turnover, headcount, starters, leavers, absence stats. using [email protected]
• Provide support with any PLC related reporting that is required, including data needed for the annual report.
• Oversight of data provided to the business in relation to client activities i.e. new business pitches, client/third party process review etc.

GENERAL

• Monitor legislation for ongoing and proposed changes and ensure that any approved changes are built into the processes.
• Manage relationships with relevant external parties.
• Actively contribute and be a key member of a multi-jurisdictional HR team building effective working relationships to ensure procedures are accurately followed, allowing for continuity of service during busy periods or times of absence.
• Uphold the professional standards expected of an HR practitioner and act as a role model of excellence with all clients, internally and externally.
• Maintain the highest standard of confidentiality and security in terms of employee data and business information. Treat all HR data in line with GDPR and maintain an ongoing awareness of GDPR legislation.
• Maintain accuracy when handling either employee or company specific data and ensure that the integrity of process is maintained. Follow four eye check protocol and fully complete check lists as required, including providing assistance to other HR colleagues who need support with four eye checks.
• Contribute to the wider HR team, supporting ad hoc projects, exchanging knowledge and supporting standards of good practice.
• Develop self and maintain knowledge in relevant field at all times.
• Consistently demonstrate JTC core values and expected behaviours.
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to CPD requirements in accordance with qualification level.
• Any other duties as deemed necessary by Management.

Essential Requirements

• Proven ability to lead and develop a team.
• Solid HR Knowledge and operational experience in a professional services organisation ideally cross jurisdictionally.
• Experience implementing systems, procedures, and efficiencies.
• Use of HR Information Systems, reporting and data analysis.

Conclusion

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.

If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply on line (applications will only be accepted if made through the online portal).