Associate Consultant London, England
Job description
UpSlide is the number one productivity solution provider for financial services. Our software enables leading firms like Citi, KPMG, and BNP Paribas to automate repetitive work in Microsoft Office and focus on value-generating work instead. We’re scaling up our global business with 140+ employees across offices in London, New York, Paris (HQ), Singapore, and Berlin.
Your responsibilities
We’re looking for a tech-savvy problem solver with great communication skills to advise, build, and deliver to our clients improved workflows and productivity with our software. As an Associate Consultant, you will learn to become an expert in the tool and industry whilst delivering your own client projects and supporting Senior Consultants on more complex ones.
Delivery
- Analyze and define customer's needs and requirements
- Manage the installation and configuration of UpSlide from scratch on a Microsoft platform
- Apply good project management practices to ensure projects remain within the timeline and scope
- Support other team members in the UK or internationally on large/complex projects
Advisory Services
- Give advice to clients and share best practices
- Work with colleagues to design the solution, if needed, to provide in-depth technical solutions to clients
- Identify future opportunities within the account and pass the information across to the relevant sales or pre-sales contact within UpSlide
Client Relations
- Handle client relations through effective communication throughout the project duration
- Lead requirement gathering scoping meetings
Product Knowledge and Contributions
- Submit valuable feedback and feature requests
- Support the product team on client insights where required
- Create Zendesk articles and videos for the UpSlide user community
You are a great fit if you have:
- Proficiency in Microsoft Office, especially PowerPoint and Excel
- A client-centric mindset as you consider their long and short-term needs
- The ability to build and maintain relationships both internally and with clients
- Excellent written and verbal communication skills; you are a confident communicator with the ability to explain things in a clear and concise manner
- The ability to switch contexts quickly and easily, managing multiple priorities at the same time
- Natural problem-solving skills
- Great attention to detail
We’d love it if you have:
- Experience handling customer escalations
- An interest or experience in financial services
- Skills in a second language
✨ If you don’t tick all the boxes but you think you’d be a great fit, please apply and tell us why.
What we offer
Make a real difference and be at the very centre of a self-funded and growing SaaS company (doubling every two years for the past 10 years)!
✅ General: Health insurance, pension contributions (with matched contributions up to 5% after one year), flexible working hours
Beautiful office: An inspiring eighth-floor corner office near Liverpool Street with beautiful common areas and meeting rooms, a balcony with a view, bike storage and showers, tea/coffee, etc
Hybrid work: 2-3days/week hybrid work policy and a €500 WFH equipment budget
- ️ Wellness package: £45 per month for physical and mental wellness activities
✈ Holidays: 25 days plus public holidays & a half-day of additional holiday per year of full service (up to five additional days)
Parental leave: 14/4 weeks paid parental leave for the birthing/non-birthing parent and help for parents of children under seven
Training & professional development: High-quality programs and continuous training
International environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries
Company events: Office socials and international company events
Compensation: Competitive package
More about UpSlide
- On top of exciting business challenges in a fast-growing market, you will find a friendly, caring, and challenging culture
- You will be met with opportunities to acquire new skills, learn from others in a multicultural environment, and grow as a person
- UpSlide employees have committed to making a positive impact on the world. We obtained B Corp certification in 2022 with strong commitments toward our employees, community, clients, suppliers, and the environment. UpSlide is now 30% owned by employees
More info here: upslide.net/en/positive-impact - UpSlide was ranked #1 best place to work in 2019 and #1 best place to work in 2020 in the category “best company for remote work”
More info here: upslide.net/en/happy-at-work-2019
As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you’ve joined UpSlide ✨
