associate Columbus, OH
Job description
We are seeking a Process Improvement Associate II to join the Marketing Operations & Business Practices team supporting the redesign of end-to-end processes across channels and Chase lines of business (LOBs). As a Process Improvement Associate II, you will have strong technical process design skills thrive in a fast-paced, sometimes ambiguous environment where creativity, collaboration, and strategic thinking are essential. You should have excellent written and oral communication skills and strong analytical abilities.
Job responsibilities
- Work with marketing teams in assessing and cataloging current state marketing operations processes to identify gaps where they exist
- Employ Lean Six Sigma methodologies, supporting one or more re-engineering engagements in marketing delivery across all channels of the ecosystem (e.g., email, ad ops, direct mail)
- Analyze data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
- Influence, design, and develop tactical process improvement plans. Lead workstreams and team members
- Ensure quality and timeliness of deliverables
- Collaborate with cross-functional partners to enhance the end-to-end value chain
- Support effective change management within multiple organizations to achieve standardized processes, procedures and controls while developing associated objectives, reporting and metrics to measure and communicate success
Required qualifications, capabilities, and skills
- 5+ years of experience in process design. Experience in using process improvement and process re-engineering frameworks like Lean and/or Six Sigma
- Flexibility to work effectively with stakeholders and colleagues at all levels
- Experienced presenter with strong oral and written communication skills
- Avid-learner who is genuinely curious and committed to developing new skills. Self-motivated and executes deliverables with speed and precision
- Expert on Microsoft Visio, PowerPoint and Excel
- Experience on iGrafx and Signavio preferred
- Experience on Tableau and Jira a plus
Preferred qualifications, capabilities, and skills
- Ability to work well in a fast-growing environment with the ability to deliver on time
- Strong expertise to handle multiple demands with a sense of urgency and drive
- Highly structured mindset coupled with strong problem solving and analytical aptitude
- Exceptional interpersonal and collaboration skills within a team environment
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
