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Job description

Objectives

· To deputise for the General Manager in their absence, including covering days off and holidays.

· Support your General Manager to deliver a profitable business whilst delivering the brand offer

· To maintain a safe and legal business adhering to all Company and legal requirements

· To have an impeccable guest focus

· To create a fun, friendly family environment for your teams to work in

Responsibilities

PEOPLE

· Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer

· Coach the team

· Support the team to complete their training and learning journeys

· Take a proactive part in team meetings ensure all relevant information is cascaded

PROFITS

· Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability

· Manage labour effectively to ensure team members are deployed at the correct times for trading levels

· Manage all lines of the P&L account to maximise profit in the business

· Act as a sales ambassador, upselling at every opportunity to maximise profits

GUESTS

· Always deliver excellent guest service and coach the team to do the same

· Deal with guest enquiries and resolve complaints quickly and professionally

· Value guests by engaging with them and encouraging them to revisit

· Ensure the guest profile is managed effectively to deliver the brand offer

PRACTICES

· To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws.

· All relevant due diligence and other Company compliance is completed at the required times

· Manage property maintenance issues

· Attend and take an active role in brand roadshows and other workshops

Qualifications

· Personal Licence Holder

Behaviours

· Share the Big Picture

· Deliver Results

· Innovate & change

· Working Together

· Grow your people

Pre-requisites

· High level of digital skills, including use of social media and to be computer literate

· Hands-on experience in customer facing roles

· Excellent interpersonal skills

· Good written and oral communication skills

· The ability to work in a team

· Good planning and organisational skills

· The ability to work independently and make decisions confidently

· Problem-solving ability, to resolve issues as they arise

Job Type: Full-time

Salary: £25,000.00-£28,000.00 per year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location