Assistant Store Manager London, England
Job description
The Company
Park Cameras is a leading independent specialist photography retailer, with state-of-the-art stores in Burgess Hill and central London. We aspire to sell great kit, at great prices, with honest advice and always with a smile. As well as selling the latest gear, we buy & sell used equipment and offer a wide range of photo printing services and photographic courses. We offer unrivalled customer service and superior product knowledge, maintaining a range of more than 15,000 new and used products with next-day delivery available through our fast-growing internet business. Established over 50 years ago and recently employee-owned, we now employ over 65 people and have won over 100 customer service awards.
The Role
An exciting opportunity has arisen an Assistant Store Manager to help run our busy store in London, located just off Oxford Street. Reporting to the Store Manager, you will help oversee a team of 5 and be responsible for managing all aspects of the store – including people, sales, customer service, store merchandising, stock, security, cashing-up and opening/closing the store. You will ensure that customers receive the best possible service, sales opportunities are acted upon professionally, orders are processed and despatched punctually. You will be able to motivate and inspire enthusiasm within the team, whilst holding team members accountable for their performance. You will drive the store performance forwards to meet the company’s growth ambitions.
The Person
The ideal candidate will be enthusiastic and energetic with a positive outlook, with a strong customer service ethic, commercial acumen, retail experience, an ability to get the best from people. As well as being flexible and adaptable you will be highly organised, have an eye for detail, be able to effectively manage your own time and prioritise tasks. Retail experience in photography, consumer electronics or a similar sector is an essential requirement for the role. A keen interest in photography and or video is also highly desirable.
You will be hands-on and not afraid to get stuck in on a daily basis. You will be confident, work well under pressure and have strong leadership skills.
Key Responsibilities
The main duties of the role include (with equal importance):
People Supervision
- Supervising and motivating a sales team
- Deputisingfor the Store Manager when unavailable
- Training and development on a continuous basis, sharing best-practice in customer service and sales skills, as well as new product training
Store Management
- Events– helping to organise special displays, promotional activity and in-store events
- Stock management – ensuring that procedures are followed to secure physical stock and minimise stock losses
- Stock takes – working with colleagues to complete regular and accurate stock-takes
- Click & collect – Ensuring customers’ click & collect orders are available for collection on-time
- Cashing-up– taking responsibility for accuracy of daily cash takings and reconciling errors
- Cleanliness – ensuring that the store looks impeccable at all times
Customer Service
- Customer service – ensuring that the highest quality customer service is provided to customers
- Technical advice - answering general and product-specific customer queries, with a focus on giving excellent advice and sales conversion
- Knowledge – being knowledgeable about our industry, customers and competitors, and sharing this with the team
- Complaints - dealing with and resolving customer complaints professionally and promptly howsoever arising
Sales Growth
- Sales growth – working alongside the store manager and commercial team to drive new and existing customers to store, and meet planned sales targets
- Sales management – ensuring that the sales team meet individual sales targets
- Upselling – ensuring the sales team seek and close appropriate opportunities to upsell value-adding items
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Profit sharing
- Sick pay
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
