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Job description

Overview

We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization, that cares deeply about people and the planet. We look forward to welcoming you.

This position is responsible for proficiency in areas of the Outlet store and Aftermarket operations. The position serves as the second in charge of operations to the Aftermarket Manager. Duties include providing leadership and direction to the store and operation team, ensuring a positive customer shopping experience and performing operational activities. This position is also responsible for promoting a safe and productive work environment for all team members, customers, and vendors.

Responsibilities

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
1. Maintain regular and predictable attendance.
2. Work scheduled shifts, and have the ability to work overtime by business needs.
3. Promote a safe and productive work environment by following and enforcing policies and procedures.

4. This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.

· Perform Opening/Closing procedures.

· Transport and make deposits to the bank.

· Resolve customer complaints/issues and ensure the customer has a positive experience.

· Lead freight movement, and support product initiatives for shipping, and inventory control.

· Train Team Members on the appropriate application of policies and procedures.

· Operate cash register/computer

· Supervise cash handling procedures.

· Adhere to loss prevention standards and respond to any alarm calls as needed.

· Operate Forklift and Baler

Qualifications

Experience: Previous retail leadership experience is required.

Education: High school diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Other knowledge, skills or abilities:

· Ability to perform and execute principle responsibilities of Team Members.

· Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Goodwill San Francisco Bay’s guiding principle is that everybody deserves a second chance—and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa. Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network.

Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location