Assistant Social Media & Communications Manager Hertford, England
Job description
Garden On A Roll is an e-commerce horticulture business that delivers high-quality plants with our professionally designed planting plan on paper rolls, the customer gets everything they need to plant a beautiful garden border, delivered to their door. We are a small team that is rapidly growing.
Our store is designed to provide customers with a straight forward online shopping experience and exceptional customer service. We are currently seeking a dedicated Assistant Communications & Social Media Manager to join our team. If you have a passion for effective communication, social media management, and delivering top-notch customer service, we'd love to hear from you.
Job Description:
In the role of Assistant Social Media Manager & Communications at Garden On A Roll, you will play a crucial part in maintaining our strong customer relationships and enhancing our online presence. Your responsibilities will involve managing various aspects of communication and social media, ensuring that customers' enquiries are addressed promptly and professionally. We are looking for an individual who is not only adept at social media tasks but also interested in crafting engaging captions, emails and providing excellent customer support.
*You will need a car for this role, we are not close to public transport.*
Responsibilities:
Handle customer enquiries through email, social media platforms, and direct messages, offering timely and helpful assistance
Assist in managing and maintaining our social media presence, responding to comments, and engaging with our audience - We have in house content creators at present but there may be space for this role to grow to support them for the right person.
Craft compelling and creative captions for social media posts that align with our brand voice.
Collaborate with the appropriate teams to ensure that customer messages and emails are directed to the relevant individuals.
Support the Communications & Social Media Manager in executing communication strategies.
Stay attuned to customer feedback, identifying opportunities for improvement.
Work alongside the team to ensure a seamless workflow and consistent brand messaging.
Adhere to company policies and procedures at all times.
Undertake any additional tasks as assigned by supervisors to support the office team.
Requirements:
Minimum of a secondary school education or equivalent.
Prior experience or willing to learn a customer service role, preferably with exposure to social media management (Or run your own page and create your own content that you can show us)
Familiarity with social media platforms and basic social media tasks.
Strong written communication skills, with the ability to craft engaging captions and responses.
Detail-oriented mindset and ability to follow guidelines accurately.
Excellent organisational skills and effective time management.
Capacity to work both independently and collaboratively as part of a team.
Basic proficiency in office tools and software, including Microsoft and Apple systems.
An interest in horticulture, gardening, nature, etc would be a bonus also!
To Apply:
If you possess a genuine interest in communication and social media management, even if you do not have experience within a customer service role, we encourage you to apply. We are open to those looking to change role or industry.
Location:
You will be required to work at our office and greenhouses, which are not conveniently located near transportation links. Please carefully consider your commuting options, with driving being preferred.
We are located at Kingfisher Nurseries, Bayford, Hertfordshire.
Job Type: Full-time, Permanent
Salary: £18,000.00-£20,000.00 per year - review after 6 months.
Benefits:
Flexible working hours
Free parking
On-site parking
Schedule:
Flexible working hours
Monday to Friday
Weekend availability
Ability to commute/relocate:
Hertford: able to reliably commute or planning to relocate before the starting date (required)
Work Location: In-person (work from home flexibility after 6 months)
Expected Start Date: November 1st, 2023
Job Types: Full-time, Part-time
Part-time hours: 25 per week
Salary: £18,000.00-£20,000.00 per year
Benefits:
- Flexitime
- Free parking
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hertford: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Social media marketing: 1 year (preferred)
- social media: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
