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Assistant Service Manager

Job summary:

As an Assistant Service Manager working at our Volkswagen Van Centre in York, you will be responsible for the day to day running of the Commercial workshop and Service department. Reporting directly to the General Service Manager, you will be responsible for helping to lead, motivate and develop the team to deliver and epitomise the highest level of customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!

Key Responsibilities will include:

• 
  Helping to lead, coach and develop the Service team to elevate their performance and behaviours, and deliver results.
• Ensuring appropriate resource management to deliver the highest level of customer experience, managing workshop bookings to optimise utilisation.
• Deciding appropriate diary booking to ensure correct workshop loading and the timely completion of work.
• Ensuring profit is maximised through the sale of additional work and suitable products and services.
• Carrying out thorough examinations of period management accounts, producing and reviewing financial objectives and raising any areas of concern/opportunity with the Head of Business.
• Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
• Creating and fostering a team culture of high performance and excellence.

Qualifications:

• 
  Proven experience in a Service Management / Aftersales capacity is desirable.
• A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
• A solid understanding of current motor industry practices would be desirable but not essential.
• A deep understanding of the service core process.
• Strong verbal and written communication skills.
• Strong attention to detail and the desire to deliver impeccable standards right across the business.
• A valid driving licence which is free from excessive penalties.

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• 
  Highly competitive salary dependent upon experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

Our Ambition:

It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.