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Corporate Sales Assistant-

Location- Melmerby, Ripon

Salary- Dependent on experience. Generous OTE available.

About Hemingways-

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company is independently owned & managed and has traded since 1947. It’s heritage traces back to 1919. Originally based in Leeds, the company now operates from sites in Ripon, Wetherby and Amsterdam. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.

Why are we recruiting? -

This year Hemingways ranked number 21 in The Ward Hadaway Fastest 50 growing privately owned companies in North Yorkshire, moving up five places since 2022. We are continuously creating new partnerships with companies meaning we are continuously expanding our team to help the company develop even further.

The role-

The Corporate Sales Assistant is a pivotal role within the sales team as they are at the forefront of B2B customer interactions and are responsible for ensuring customer satisfaction through delivering an excellent sales service. This is a varied and multi skilled role including sales order administration and post-sale customer support. They are also the driving force behind inbound sales opportunities from both new and existing clients therefore directly impact the business’ B2B sales growth and success.

The main duties include-

• Proactively manage customer orders from receipt to completion whilst delivering exceptional customer service, creating upsell and cross-sell opportunities.
• Resolving queries & handling complaints - involving liaison with other departments within the wider business, third party couriers and the sales management team where appropriate.
• Cultivate & maintain productive and trusted long-term relationships with external clients and internal stakeholders across all levels.
• Qualify, develop & convert inbound sales opportunities from both new and existing customers to achieve KPI goals.
• Monitor customer behaviour to identify trends, problems/risks, and most importantly additional sales opportunities - reporting back to the appropriate colleagues where necessary.
• Develop and maintain a deep knowledge and thorough understanding of the full product portfolio and range of services - keeping abreast of any specific product promotions or campaigns.
• Timely response to corporate clients over the phone, via email or online chat, ensuring that all verbal and written communication is to a high and professional standard.
• Sales order processing and data entry via Sage200 and other in-house systems with absolute attention to detail in terms of quality control and accuracy of data input.
• Maintain internal records including detailed CRM history of interactions with existing and prospective clients.
• Produce, analyse, and submit reports to the wider sales team or to specified key retail contacts.
• Supporting various sales and retail specific projects. Including working on behalf of major UK brands such as IKEA, Primark & John Lewis, ensuring the brand is always impeccably represented.
• Co-ordinating the on-boarding of new SaaS clients, meticulously executing internal procedures.
• Effectively manage multiple competing priorities, addressing all immediate concerns without compromising day-to-day operational needs.
• Carry out any other reasonable duties as required by the employer.

Working pattern-

This role is office based, working Monday to Friday. The core hours are 9am to 5pm, followed by a pattern of 8.30 to 4.30 and 9.30 to 5.30 to help cover our customer platforms.

The role will be based in our new and modern office in Melmerby, Barker Business Park, Monday to Wednesday. Then you will be based in our cathedral view office in Ripon City Centre on Thursdays and Fridays.

Benefits include-

• Generous holiday allowance of 23 days plus 8 bank holidays which rises with service length.
• Health scheme, Tech scheme and Cycle to work scheme.
• Free fitness classes twice a week.
• Employee well-being events- Fish and Chip days, Ice cream van visits, company gatherings.
• Numerous opportunities for training and development.