Job description
Working as part of our friendly information & sales team, you will ensure everyone is welcome by providing excellent service standards over the phone through email, webchat as well as face to face on our front desk. This will involve handling customer enquiries and proactively providing accurate information about our exciting events, performances and activities. You will also identify opportunities to recommend, upsell and promote our services and any offers or promotions. This role is all about delivering a great service, ensuring things run smoothly and visitors leave wanting to come back for more.
This role will involve working weekends and evenings.
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experience.
View and download application pack here
Employee Benefits
- 5 weeks holiday plus 8 Bank Holidays which increases by one day for each years service up to 6 weeks holiday plus 8 Bank Holidays.
- Contributory pension scheme.
- Discounted public transport pass.
- Discounted car parking at Arcadian car park.
- Discounted gym membership.
- Show ticket offers
- Personal Development Fund.
- Enhanced company sick pay.
- Free life assurance.
- Free Critical Health insurance.
- Discounted private health cover.
- Enhanced maternity/adoption/paternity pay.
- Free flu jab.
- Cycle to Work scheme.
- Electric car scheme.
- Employee Assistance Programme.
About Birmingham Hippodrome
CEO: Fiona Allan
Revenue: $25 to $50 million (USD)
Size: 51 to 200 Employees
Type: Non-profit Organisation
Website: www.birminghamhippodrome.com