Assistant Retail Store Manager, Global Flagship - London Oxford Street London, England
Job description
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!MAJOR ACCOUNTABILITIES:
Lead 5 departments and conduct individual monthly check ins with the 5 Senior Managers to review expectations, set directives and determine strategy
Analyze store performance and set strategy along with the Store Manager to achieve store Targets.
Accountable for Stock and loss prevention
Maintain close relationship with Head Office departments (Merchandising, Marketing, HR, Operation team) to discuss process and improvements
Responsible to maintain New Balance customers services models for a team of 65+, dealing with enquiries and complaints
Supervise New exclusives Launches and VIP
In charge of all store operations duties and external contractors such as security guards, cleaners, etc
Held responsible for store structure and senior hiring process
Store responsibilities such as open/close, store emergency evacuation and any others duties required by the business.
Adhere to company’s policies and procedures
Perform other duties that as required from the business or Store Manager
REQUIREMENTS FOR SUCCESS:
Team Player
Proven experience in a supervisory or management position
Ability to lead and coach a team
Knowledge of retail KPIs
Previous experience in retail desirable
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
