Assistant Resource Manager, Customer & Marketing (C&M)

Assistant Resource Manager, Customer & Marketing (C&M) London, England

Deloitte
Full Time London, England 43848 - 61899 GBP ANNUAL Today
Job description

Basic information
Location
London
Service line
Consulting
Date published
13-Mar-2023
Req #
12372
Job description

Connect to your Industry

Effective deployment of our people is key to the success of Deloitte Consulting. Resource Management (RM) is responsible for making that process work. The aim of the RM team is to maximise utilisation and career opportunities by efficiently managing practitioner time. We are a relationship and knowledge focused team; valued for the time we take to understand the full range of client project opportunities in our business. We also spend a great deal of our time getting to knowing our people, their skills, development needs, and career ambitions. Our job is then to match these up people to projects as best as possible.

Regular communication is the cornerstone of what we do; providing a positive experience for our people and delivering an unrivalled RM service for the Consulting business. In this role you’ll be a measured on the power of your relationships and how you use your networks and the people you know to suggest creative and swift solutions. This will take time and we provide a culture and team environment that allows you to learn.

You’ll be supported by your colleagues, of course, as well as the RM Business Partner for the Customer & Marketing portfolio and the Consulting RM Director. We pride ourselves on a very strong sense of autonomy and trust. You’re given space and flexibility to do your best work while the management team provide help and guidance only as required.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

  • Accountable for making and maintaining relationships from Partner to Consultant, understanding their individual skills, experience and areas of specialism; ensuring you are able to tailor your style to work effectively with all grades and build trust at all levels.
  • Work closely with senior members of the business to understand their detailed resource requirements, ensuring they request resources for sold and nearly sold roles through the RM system; STAFFIT and tracking each request through to confirmation stage.
  • Develop a rapport with practitioners understanding their primary career aspirations, areas of particular strength and development needs. Work to balance these with the needs of the business whilst ensuring all open opportunities are resourced effectively.

Data Management & Forecasting

  • Using the Deloitte RM system STAFFIT, support the Lead RM for C&M in preparing regular management reports on availability and forecast utilisation.
  • Whilst STAFFIT is self-service you will be required drive traffic to the system appropriately across the whole of the Customer & Marketing practice – ensuring a consistent message to all practitioners around compliance and the importance of good data.
  • Monitor the accuracy of that data in STAFFIT; support the business in investigating any errors or inaccuracies. With a focus on continuous improvement, advise on how to prevent future recurrence of data issues and re-educate users as needed.

Connect to your skills and professional experience

Essential:

  • Experienced candidates with a background in recruitment / relationship management within the consulting / professional services / partnership-based organisation may also be considered.
  • You will be degree qualified (or equivalent) or qualified by your prior experience
  • You will have had professional work experience in a medium to large sized organisation.
  • Computer literate, in particular an excellent working knowledge of Windows, Word and Excel.
  • Proactive and creative approach to problem solving.
  • Numerate and well organised.
  • Demonstrate an ability to work on detail and identify discrepancies in short timescales.
  • A diligent and conscientious approach to carrying out work is essential.
  • Strong written and oral communication skills.
  • Being able to talk authoritatively and with credibility to senior stakeholders either one to one or in large meetings.
  • Willingness to present and be recognised as the go-to person for a team.

Desirable:

  • Experience of Resource Management within a consulting business.
  • Some experience of Digital Consulting would be preferred.

Connect to your service line - Consulting

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Consulting

Connect to your agile working options

Location: London

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Connect to your return-to-work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

WPFULL, RTWPROG, SLCONS

Assistant Resource Manager, Customer & Marketing (C&M)
Deloitte

http://www.deloitte.com
New York, United States
Joe Ucuzoglu
$10+ billion (USD)
10000+ Employees
Company - Private
Accounting & Tax
Finance
1850
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