Assistant Practice Manager Peterborough, England
Job description
We are looking to recruit an Assistant Practice Manager to join our existing team. As part of the leadership team your role will be varied and ever changing. You will be an adaptable and tenacious individual, able to think on your feet and get things done. You will have the key trait of attention to detail, you’ll be organised and able to juggle multiple priorities and deadlines. As the work involves representing our patients and communicating with third parties you will be a strong influencer and advocate.
Experience within the NHS, ideally primary care, and knowledge of S1 is not required but would be advantageous.
About Central Medical Centre
We are a large city practice, and part of a close knit and supportive Primary Care Network. We have strong links to our local GP Federation and get involved in wider initiatives across the healthcare system. Our patient demographic requires us to be very innovative in how we work, and our staff go over and above to help our diverse population access the healthcare they need. Our teams work closely with each other to adapt and deliver high standards of care. We are looking for a confident individual who will fit in a dynamic team, who will champion our unique needs of both the patient and practice.To assist the Practice Manager in the management of the practice to deliver high quality care to the patient population.
MAIN DUTIES AND RESPONSIBILITIES
Deputise in the absence of the Practice Manager
The post-holder will need to become familiar with all functions of the Practice clinical system and applications plus national and local quality standards for primary care/general practice.
To be involved in the management and development of Practice staff
To be responsible for the production of performance and quality standards within the Practice, delivered through the Quality & Outcomes Framework (QoF), Enhanced Services and other initiatives.
To be responsible for the maintenance of the practice’s clinical and other computer systems, and ensure delivery of high standards of data quality.
Support the Practice Manager with complaints
Lead on significant events ensuring these are recorded in a timely fashion and are followed up at regular intervals
Be responsible for organising a manual of practice protocols
Be responsible for maintaining practice inventory of equipment and organising repair and replacement where necessary
Responsible for overseeing stock control of stationary and toners and order supplies of stationary and toners as required.
To provide support to staff to ensure that they complete annual training on confidentiality and security of data and provide training as required
To provide support and training for current and new staff in resolving simple problem with PCs and printers.
To organise mass text communications to patients as needed such as bank holiday closing and any urgent alerts
To ensure that the building complies with all aspects of legislation and best practice
Provide administrative support to Practice Manager as required
Other Responsibilities
Health and Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health &Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and Diversity
To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution
Safeguarding
Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and CentralMedical Centre policies.
Professional development
The post holder will participate in any training programme implemented by the practice as part of this employment and to participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Practice Management: 1 year (required)
Work Location: One location
Application deadline: 04/01/2023
Reference ID: CAL161222
