Assistant Night Manager Newcastle upon Tyne
Job description
“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views of the Tyne and its bridges. Located on the historical Quayside, Innside Newcastle has 161 bedrooms with a contemporary European design, 5 conference suites, and a Gino D’Acampo restaurant and terrace overlooking the Tyne. Job Summary: The Assistant Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team Duties and responsibilities: Ensure the night audit is completed with accuracy Proactively identify and manage noise issues to prevent complaints Maintain cleanliness and guest experience during night hours of duty Complete duty management shifts Ensure the health, safety, and security of the hotel during night hours Resolve complaints to a high satisfaction level Train and develop the reception team What are we looking for? Experience in a similar role, at a minimum as supervisor or team leader Opera PMS experience is desirable but not essential Proactive problem solver Complaint resolution skills Basic numeric skills, as you will be responsible for cash and card reconciliations Join our Company! Your Benefits include: A competitive salary Life assurance Excellent discounts through our global My Melia Reward programme for you, your family and friends A medical health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing Perkbox, with access to 1000s of deals and discounts Complimentary gym access to support your physical wellbeing (some restrictions at peak times) Lots of opportunities to develop and progress as part of our global family Melia Hotels International Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth! An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as We're Social! is one of our values Complimentary meals on duty Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. INDHOTEL
