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Deloitte’s Growth function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.

Our Client Relationship Programme comprises a number of ways in which we provide best in class account support for our priority clients. The Client Account Manager (CAM) plays a pivotal role, supporting the the Lead Client Service Partner (LCSP) by overseeing day-to-day account operations and coordinating the activities of the cross-firm account team.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The CAM role will focus on specific accounts within the Government and Public Sector industry, supporting the LCSP and account team on the day-to-day operations of the account. The CAM will work collaboratively across the account team(s), Government and Public Sector leadership, Service Lines and Growth function to develop a network of internal relationships across Deloitte to bring the best of the firm to the client.

Our CAMs play a central and important role within the account team, and are principally involved in:

• Client Relationships: coordinating team activities in building multiple strong relationships with stakeholders in the client; supporting identification of opportunities for the team to proactively offer insights, thought leadership and points of view to the client
• Strategic Opportunities: supporting the LCSP and account team to understand services provided and the potential for new solutions and proposals to meet client priorities; delivering key activities in the planning and execution of account strategies and annual campaigns
• Account Team: providing account and pursuit teams with up-to-date information on client challenges, news and industry trends
• Leadership: managing team meetings and communication processes; providing ongoing support to the LCSP in defining and consistently communicating the vision and strategy for the team
• Commercials: monitoring and reporting on account financial performance; supporting the LCSP and the team in developing the overall annual account plan and the plan for each Business area/Service Line
• Quality & Risk: collaborating with internal functions in raising and resolving any risk or brand issues

CAMs work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.

Connect to your skills and professional experience

We are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients’ business.

Essential

• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Proficient in Office 365 tools including leveraging intelligence through CRM systems to generate powerful, actionable intelligence for the account(s)
• Quantitatively literate, confident with financial reporting and being able to spot the ‘story behind the numbers’ to identify trends and themes to recommend courses of action
• Understanding of, and an ability to monitor risk
• Excellent communication skills, should be able to present findings concisely and engage leadership
• Excellent stakeholder management, in particular should be able to manage upwards effectively
• Currently hold an SC or DV level clearance, or are eligible and willing to obtain this

Desirable

• Experience in an account management role
• Strong understanding of Government and Public Sector industry
• Professional services experience or knowledge of large, global, matrix style partnership organisations
• Experience of using Salesforce as a CRM tool

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work.

• Jim, Enabling Functions

Connect to your agile working options

Location: Belfast

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Belfast team. You’ll spend most of your time working from home like all of your Belfast colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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