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Global Clients & Industry provides expertise and knowledge around industries, clients, and markets to win new engagements, retain clients, and increase market share. Using industry insight, a multidisciplinary approach, and cross-border collaboration, we support lead client service professionals and their teams around the world.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Part of the Global Client Voice of Client Program team, responsible for a broad range of activities, including:

• Support various aspects of Global Crown Jewel client feedback strategy. This includes engagement reviews, relationship reviews, Win/Loss and internally focused Pulse surveys to capture and understand client satisfaction and loyalty at our most complex global clients and to acquire client and internal insight to build and sustain our most significant global relationships.
• Oversee management operations of global customer experience management technology to centrally collect and analyse global feedback.
• Work with the analytical team to define and prepare initial findings across Voice of Client channels (including feedback).
• Support the communication strategy of the VoC program, including the storyboarding and preparation of compelling and powerful VoC presentations and reports for the Global Clients & Industries Leadership teams, DTTL Executive, and other high-profile leadership events, as required.

Connect to your skills and professional experience

Qualifications:

• Strong project management and time management skills; ability to work independently under pressure, and on multiple assignments while maintaining top quality deliverables.
• Capable of building effective working relationships with internal stakeholders across multiple business areas, functions, and geographies.
• Outstanding research and analytical skills: ability to synthesize large amounts of quantitative and qualitative data from multiple sources and integrate into meaningful reports and recommendations.
• Exceptional ability to prepare executive ready materials that “tell-the-story" succinctly and logically; ability to flex the communication and messaging to the audience and context. proven mastery in writing, editing, and proof-reading with exceptional attention to detail.
• Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables.
• Prior relevant experience: experience in client feedback, Voice of Client programs and/or thought leadership design and creation preferred
• Ability to design and deliver a holistic approach around people, process, and technology within the right strategic context, and lead all aspects of the project life cycle from concept to delivery preferred.

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“Strong financial planning is just the start. This is where you can change the fortunes of an organisation, working with great minds across our business. Because there’s one thing that makes our advice better than our competitors: our people."

Connect to your agile working options

Location: UK Wide

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Deloitte Global team. You’ll spend most of your time working from home like all of your Global colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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